Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.75 - $24.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
performance bonuses
Job Description
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate offers expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. The company is known for developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. Utilizing industry-leading revenue management tools... Show More
Job Requirements
- At least 5-6 years progressive experience in a hotel
- Bachelor's Degree preferred
- Long hours sometimes required
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills
- Ability to listen understand and clarify concerns
- Ability to multitask and prioritize departmental functions
- Approach all encounters in an attentive friendly courteous and service-oriented manner
- Attend all hotel required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance in compliance with hotel standards
- Maintain high standards of personal appearance and grooming including wearing nametags
- Comply with hotel standards and regulations
- Maximize efforts towards productivity and identify problem areas
- Effective in handling problems anticipated prevented identified and solved
- Ability to understand and evaluate complex information and data
- Maintain confidentiality of information
- Light work involving up to 20 pounds of force occasionally and up to 10 pounds frequently
- Perform other duties as requested by management
Job Qualifications
- At least 5-6 years progressive experience in a hotel
- Bachelor's Degree preferred
- Effective verbal and written communication skills
- Ability to multitask and prioritize departmental functions
- Strong problem-solving skills including anticipating and resolving issues
- Ability to understand and evaluate complex information and data
- Maintain confidentiality of sensitive information
- Commitment to guest service and employee development
- Experience in conducting staff training and development
- Competency in budget and financial review processes
- Ability to motivate and manage management personnel
- Knowledge of hotel operations and standard operating procedures
Job Duties
- Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts daily weekly and monthly
- Tour the operating departments daily making adjustments as needed via department heads
- Conduct weekly staff meetings including weekly training sessions and review of sales and operations efforts
- Meet all financial review dates and corporate directed programs timely
- Hold a monthly financial review with all department managers and supervisors
- Ensure department heads maintain budgeted productivity levels and accounting procedures
- Develop managers for future advancement through competency training and corporate programs
- Participate in required M.O.D. coverage as scheduled
- Maintain direct contact with and monitor the development of management trainees
- Adhere to all hotel policies and procedures and train new managers for compliance
- Oversee and assist in the budget process
- Ensure training in service standards using effective training steps
- Create a positive team-oriented environment focusing on guest service
- Inspect rooms regularly with Housekeeping and Property Engineering
- Ensure complete processing of invoices daily
- Ensure all financial information is received by corporate office monthly
- Ensure cleanliness and maintenance through inspections and preventive maintenance
- Ensure employees provide attentive courteous and efficient service
- Forecast monthly financial position estimating revenues and expenses
- Prepare and conduct management interviews and follow hiring procedures
- Interview all prospective candidates for management positions
- Perform performance appraisals and ensure manager compliance
- Motivate coach counsel and discipline management personnel
- Perform other duties as requested by Vice President or Regional Director of Operations
- Ensure fair and equitable treatment of all employees
- Meet clients on property to assist sales effort
- Be in public areas during peak times greeting guests
- Ensure hotel safe procedures and security audits are followed
- Conduct monthly credit meetings and take an active role in credit and collections policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: