Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $50,000.00
Work Schedule
Flexible
Benefits
Salary
Daily Pay access
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
career growth
Job Description
WoodSpring Suites in Billings, MT, is a renowned extended-stay hotel brand known for its commitment to providing exceptional hospitality and comfortable accommodations to travelers. Operated under the guidance of Hotel Management & Consulting, Inc., the property emphasizes a guest-centric approach that blends convenience, cleanliness, and community engagement. WoodSpring Suites offers well-appointed rooms, essential amenities, and a welcoming atmosphere that caters to business travelers, families, and long-term guests. The hotel prides itself on fostering an efficient and supportive work environment where team members can grow professionally and contribute to delivering outstanding guest experiences. Located in Billings, Montana, this location combines the... Show More
Job Requirements
- Minimum of 1 years' experience in hotel leadership
- proficiency in computer skills
- strong team building skills
- excellent organizational and time management skills
- effective oral and written communication skills
- physical ability to perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods
- ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs
Job Qualifications
- Minimum of 1 years' experience in hotel leadership, including front desk and back-of-house operations
- proficient computer skills
- strong team building skills
- excellent organizational, time management, and problem-solving abilities
- effective oral and written communication skills
- proactive in solving problems
Job Duties
- Train and provide guidance to staff
- discuss staff performance discrepancies and training needs with General Manager
- attend and lead staff huddles
- provide hands-on support and guidance to ensure the team achieves outstanding results
- post checks in PMS
- complete weekly labor tracker
- manage payment due reports, postpaid outs and receipts
- ensure the hotel is always 'Guest Ready' by maintaining high standards of cleanliness and swiftly addressing any guest concerns
- monitor and follow up on guest feedback and concerns
- suggest and sell amenities
- ensure guest and property security
- assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms
- manage inventory
- check property email
- build relationships with vendors and guests
- foster teamwork
- network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
- lead in-house guest sales and marketing initiatives to increase occupancy
- assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
- cover employee shifts as needed to ensure operational continuity
- know and follow property emergency procedures and ensure the security needs of the property and guests are met
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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