Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,888.00 - $47,500.00
Work Schedule
Flexible
Benefits
Salary
Daily Pay access
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
career growth
Job Description
WoodSpring Suites in Charlotte, NC, is a part of a leading extended stay hotel brand known for providing comfortable, affordable, and convenient lodging for guests seeking long-term accommodations. Managed by Hotel Management & Consulting, Inc., this location prides itself on delivering exceptional service tailored to the needs of travelers and families who value quality and efficiency. WoodSpring Suites offers a warm and welcoming environment with studio-style rooms designed to accommodate guests’ needs with amenities including fully equipped kitchens, flexible stay options, and attentive customer service. The company values a performance-based culture that balances dedication with respect for personal life and... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 1 year experience in hotel leadership including front desk and back-of-house operations
- ability to perform physical tasks including kneeling, squatting, standing, sitting, bending and twisting for long periods
- ability to lift, push, and pull up to 20lbs regularly and occasionally up to 50lbs
- proficient computer skills
- strong oral and written communication skills
- ability to work flexible hours including covering shifts
- willingness to work in a fast-paced hotel environment
- good organizational skills
- problem-solving orientation
- adherence to company policies and procedures
Job Qualifications
- Minimum of 1 year experience in hotel leadership including front desk and back-of-house operations
- proficient computer skills
- strong team building skills
- excellent organizational, time management, and problem-solving abilities
- effective oral and written communication skills
- proactive in solving problems
Job Duties
- Train and provide guidance to staff
- discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
- provide hands-on support and guidance to ensure the team achieves outstanding results
- post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts
- ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing any guest concerns
- monitor and follow up on guest feedback and concerns
- suggest and sell amenities
- ensure guest and property security
- assign rooms to be cleaned by housekeeping and aide General Manager in inspecting rooms
- manage inventory, check property email, build relationships with vendors and guests, and foster teamwork
- network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
- lead in-house guest sales and marketing initiatives to increase occupancy
- assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
- flexible for covering employee shifts as needed to ensure operational continuity
- know and follow property emergency procedures and ensure the security needs of the property and guests are met
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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