Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $55,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is the third-largest hotel owner-operator in the United States, founded in 2006 with offices in New York City, Dallas, Chicago, and Richmond, Virginia. The company boasts an impressive portfolio valued at $5.0 billion, comprising 148 premium-branded hotels with over 22,000 guestrooms spread across 37 states and 106 cities. MCR employs more than 7,000 team members nationwide, operating hotels under nine Marriott brands, eight Hilton brands, and several independent unflagged hotels. Recognized for innovation and excellence, MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020. It has received prestigious industry accolades, including the Marriott Partnership... Show More
Job Requirements
- Must be 18 years of age or older
- Must have legal age to serve alcoholic beverages at select properties
- Must possess a valid driver’s license
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to stand or remain stationary for 3-4 hours at a time
- Ability to bend, stoop, crouch, lift and transport supplies up to 25 pounds
- Ability to visually inspect details at close and long range
- Effective reading, writing, and communication skills in English
- Must be able to perform essential job functions satisfactorily
- Must follow any additional job-related instructions and duties as assigned
Job Qualifications
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in high-pressure situations while maintaining composure
- Effective listening and conflict resolution skills
- Basic financial skills including arithmetic
- Attention to detail and ability to meet deadlines
- Proficiency in Windows operating systems and company-approved spreadsheets and word processing
- Strong communication skills to convey information clearly
- Leadership in hospitality and guest service
- Legal age to serve alcohol at select properties
- Valid driver's license
- Basic knowledge of the market
- Bachelor’s or Associate’s degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant, or service industry including Rooms and Food & Beverage departments preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to make them feel welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Answer incoming calls with friendly, approved greetings
- Keep all workspaces clean, organized, and well-maintained
- Participate in cleaning guest rooms and public spaces as needed
- Always greet guests with a smile while cleaning
- Complete all operational checklists accurately on every shift
- Prepare accurate and timely shift handover reports
- Wear clean, approved uniforms and maintain a professional appearance
- Communicate clearly, honestly, and professionally with team members
- Exhibit a can-do attitude by stretching beyond traditional roles
- Collaborate at all levels to create a welcoming guest environment
- Conduct daily walks including guest rooms and public spaces to ensure service and cleanliness
- Provide one-on-one training to new team members
- Supervise guest service activities during peak times
- Foster a culture of happy team members and guests
- Verify adherence to cleanliness standards on room inspections
- Assist with inventory counts
- Support onboarding of new team members
- Review and verify time clock punches
- Complete daily summary and night audit processes
- Manage purchase order processes and invoice approvals
- Ensure compliance with brand quality assurance standards
- Certify fire and life safety inspections are current
- Escalate service or delivery issues appropriately
- Confirm preventative maintenance tasks are performed
- Ensure team members adhere to established work schedules
- Cover open department head positions as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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