Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $23.50
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Vacation Time
quarterly bonuses
401k
Comprehensive health benefit packages for family
Paid Time Off
Advancement opportunities
Job Description
RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. With a strong presence in the hospitality industry, particularly across key markets in Alabama and Georgia, RAM Hotels has positioned itself as a leader in managing well-known midscale hotel brands. The company prides itself on continuously evolving the guest experience and redefining standards within the hospitality sector. At RAM Hotels, every team member is considered part of an extended family, creating a supportive and collaborative work environment. The organization is committed to fostering career growth, providing employees with opportunities to advance while contributing to a guest-focused... Show More
Job Requirements
- Bachelor's degree in hospitality management or similar degree or equivalent combination of education and experience
- Hotel operations experience including knowledge of applicable laws ordinances regulations and requirements of federal state and municipal authority
- Minimum 2 years' experience in customer service
- Ability to work in a fast-paced environment
- Must be flexible to work varied schedules
- Ability to delegate and direct the activities of the team to ensure efficient operation
- Excellent written and oral communication skills
- Must have the physical ability to walk bend and stand for long time periods
- Must be able to lift up to 25 lbs
Job Qualifications
- Bachelor's degree in hospitality management or similar degree or equivalent combination of education and experience
- Hotel operations experience including knowledge of applicable laws ordinances regulations and requirements of federal state and municipal authority
- Minimum 2 years' experience in customer service
- Excellent written and oral communication skills
- Ability to delegate and direct team activities to ensure efficient operation
- Ability to work in a fast-paced environment
- Ability to express compassion while remaining composed and calm under pressure
- Positive attitude and respect for diversity and multi-cultural environments
Job Duties
- Assign duties to staff and observe performance to ensure adherence to hotel policies and established operating procedures
- Provide training to staff including job specific safety and security content
- Assist with the hiring and onboarding process
- Review team member performance and work with the GM to conduct performance reviews and disciplinary warnings
- Maintain accurate records including deposits PMs Deep Cleans guest requests complaints etc.
- Adhere to all company and brand standard operating procedures
- Review and respond to guest requests and or complaints
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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