Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $55,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with employer match
Health savings account
Flexible spending account
short term disability
long term disability
hospital indemnity
Accident Plan
Critical Illness Plan
Job Description
PetSuites Sharonville, located in Cincinnati, OH, is part of the National Veterinary Associates (NVA), the largest private owner of freestanding veterinary hospitals and pet resorts across North America. Founded and headquartered in Austin, Texas, NVA oversees more than 1300 companion animal hospitals and pet resort locations. The company is a leader in the pet care industry, which is valued at over 8 billion dollars and is expected to grow consistently due to increased pet humanization and demand for premium animal services and products. NVA continues to expand aggressively through acquisitions, new resort openings, and enhancements of existing locations, ensuring a... Show More
Job Requirements
- high school degree or equivalent
- minimum 2-4 years customer service experience
- availability to work up to 45-50 hours per week including evenings and weekends
- ability to drive and manage or influence workplace change
- proficiency with Microsoft Office Suite and point of sale software
- comfortable working in front of house and back of house roles
- valid driver’s license
- current insurance including comprehensive and collision coverage
- restaurant management, retail management, veterinary management, or hospitality experience preferred
- bilingual skills a plus
Job Qualifications
- high school degree or equivalent
- bachelor's degree equivalent education and experience
- minimum 2-4 years customer service experience
- leadership experience is a bonus
- ability to work up to 45-50 hours per week including weekends and evenings
- proficiency with Microsoft Office Suite and point of sale software
- comfortable working front of house and back of house roles
- valid driver's license and current insurance with comprehensive and collision coverage
- experience in restaurant, retail, veterinary management, or hospitality preferred
- bilingual skills a plus
- excellent written and verbal communication skills
- enthusiastic animal lover and brand ambassador
- commitment to personal development and learning about business operations
- ability to influence resort direction and community outreach
Job Duties
- understands and communicates the company's mission, values, and objectives
- assists the GM in providing direction, leadership, and communication for all site aspects including financial management, customer service, pet care, and team management
- assists the GM in developing and implementing sales strategies including proactive lead management and conversion tactics
- assists the GM in driving and achieving quantitative objectives such as sales revenue, labor, cost of goods sold, and expense management
- communicates concerns and needs to the general manager, market leader, and regional leader as needed
- maintains operational excellence within the resort
- responds promptly and accurately to directives ensuring team compliance
- recognizes and rewards outstanding team performance
- demonstrates exceptional leadership behaviors
- implements data-driven resort plans to support company initiatives and achieve business results
- drives financial success through analysis of financial data and KPIs to optimize performance and identify growth opportunities
- develops shift leads' understanding of financial reports for informed decision making
- executes corporate and local marketing plans for sales lead generation
- cultivates relationships with local businesses and referral sources
- leverages digital marketing channels to nurture leads
- tracks and optimizes lead generation efforts
- selects, develops, and manages performance of subordinate managers and team members
- manages onboarding and training processes using Talent Unleased certification programs
- empowers shift leads and team members
- coaches, counsels, and directs team members
- recruits and maintains a qualified talent pipeline
- creates a culture of engagement addressing team concerns
- strives to provide ultimate resort customer service experiences
- ensures adequate shift coverage and adheres to scheduling and labor guidelines
- oversees recruiting, hiring, and training practices
- trains management to resolve service issues
- motivates and mentors team members to engage customers and promote sales
- educates community and customers on products and services
- adheres to company policies and OSHA regulations
- maintains resort cleanliness, maintenance, and inventory
- leads shifts as manager on duty
- communicates clearly for shift and resort operations
- ensures mastery of resort tasks and positions
- executes daily audits and enforces checklists
- assists GM with hotspot management and resort action plans
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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