Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $55,000.00
Work Schedule
Standard Hours
Benefits
Salaried Flexible PTO
Paid holidays
Subsidized health insurance coverage
Employer paid basic life and AD and D
HSA
short-term disability
voluntary supplemental life insurance
Free gym membership
10 days sabbatical after 5th year of employment
Yearly contest opportunities
Job Description
Crunch Fitness - Undefeated Tribe is a dynamic and rapidly expanding fitness franchise based in Austin, Texas. As an official franchise of Crunch Fitness, Undefeated Tribe operates the fastest growing franchise group expanding the Crunch Fitness brand across Texas, Oklahoma, New Mexico, and Missouri. Recognized as Franchise of the Year in both 2021 and 2024, Undefeated Tribe is committed to enriching community wellness by providing exceptional fitness, relaxation, and recovery experiences. The company fosters a collaborative, fast-paced environment where creativity, boldness, and hustle are encouraged to help transform lives through the power of well-being. At Crunch Fitness - Undefeated Tribe,... Show More
Job Requirements
- High school diploma or GED required
- Bachelor degree in business management or related field preferred
- Minimum 2 years of fitness facility and/or customer service-oriented management experience required
- Experience executing objectives quickly and effectively including achieving KPIs required
- Experience leading and/or supervising employees preferred
- CPR/AED certification required and can be obtained within 30 days of hire
- Understanding of labor control, optional staffing levels and controls overtime
- Ability to maintain high standards at the gym
- Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions
- Clear communication skills demonstrating confidence
Job Qualifications
- High school diploma or GED required
- Bachelor degree in business management or related field preferred
- Minimum 2 years of fitness facility and/or customer service-oriented management experience required
- Demonstrated experience executing objectives quickly and effectively including achieving KPIs
- Experience leading and/or supervising employees preferred
- CPR/AED certification required or must be obtained within 30 days of hire
- Strong understanding of labor control, optional staffing levels and controls on overtime
- Ability to maintain high standards at the gym
- Excellent communication skills demonstrating confidence
- Ability to demonstrate integrity and judgment that inspires trust and sets examples in behavior and actions
Job Duties
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Kids' Crunch Attendants, Cleaning Attendants, Personal Training Managers, Group Fitness Managers and Maintenance Technicians to maintain proper staffing levels at all times
- Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards
- Lead by example by delivering personal and team performance targets
- Manage team member performance standards, with on-going development, training and coaching
- Impact member retention by doing Whatever It Takes to deliver the 'Wow 10-Member Experience'
- Assist and support the General Manager in scheduling and labor management
- Assist and support the General Manager in member service resolution with pace and empathy
- Assist and support the General Manager in resolving or escalating employee issues or concerns
- Assist and support the General Manager in lead generation and outreach efforts to impact new member sales
- Assist and support the General Manager in new member acquisition and member integration into all services and programs offered
- Assist and support the General Manager in team member goal setting, development plans, and regular staff meetings
- Assist and support the General Manager in supervising club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures
- Assist and support the General Manager in involvement and supervision of all front desk and Kids' Crunch related activities
- Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with daily cleaning checklist and facility/equipment work order oversight
- Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration
- Ensure consistent compliance with all Crunch policies, procedures, and service standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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