Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $50,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Daily Pay access
Career growth opportunities
Job Description
WoodSpring Suites in Wilmington, DE, is part of a growing brand recognized for providing extended stay accommodations with a focus on comfort, convenience, and affordability. Managed by Hotel Management & Consulting, Inc., WoodSpring Suites offers guests a home-like atmosphere combined with the amenities needed for both short and long-term stays. This brand is known for its commitment to quality service, guest satisfaction, and operational excellence in the hospitality industry. Hotel Management & Consulting, Inc. specializes in managing hotels with a focus on efficient operations and creating positive work cultures for their employees. They foster a performance-based environment where merit and... Show More
Job Requirements
- Minimum of high school diploma or equivalent
- At least 1 year of experience in hotel management or leadership roles
- Ability to perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods
- Ability to lift, push, or pull up to 20lbs regularly and occasionally up to 50lbs
- Flexible to cover shifts as needed
- Strong interpersonal and communication skills
- Willingness to follow property emergency procedures
- Commitment to uphold company policies and work within team-oriented environment
Job Qualifications
- Minimum of 1 years' experience in hotel leadership, including front desk and back-of-house operations
- Proficient computer skills
- Strong team building skills
- Excellent organizational, time management, and problem-solving abilities
- Effective oral and written communication skills
- Proactive in solving problems
Job Duties
- Train and provide guidance to staff
- Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
- Provide hands-on support and guidance to ensure the team achieves outstanding results
- Post checks in PMS
- Complete weekly labor tracker
- Manage payment due reports
- Post paid outs and receipts
- Ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing guest concerns
- Monitor and follow up on guest feedback and concerns
- Suggest and sell amenities
- Ensure guest and property security
- Assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms
- Manage inventory
- Check property email
- Build relationships with vendors and guests
- Foster teamwork
- Network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
- Lead in-house guest sales and marketing initiatives to increase occupancy
- Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
- Flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences
- Know and follow property emergency procedures and ensure the security needs of the property and guests are met
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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