Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $28.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Travel perks
optional daily pay
Health Insurance
Life insurance
401k
Paid Time Off
Dental Insurance
Vision Insurance
Employee assistance program
Referral program
Job Description
The Hampton Inn & Suites located in Bend, Oregon, is a distinguished hotel nestled in the scenic Old Mill District. This location benefits from its proximity to vibrant restaurants, trendy shops, and popular trails, all contributing to a dynamic environment catering to diverse guests. As part of a larger network managed by Resolute Road Hospitality, a national third-party hospitality management company, this hotel offers a professional and supportive workplace culture. Resolute Road Hospitality prides itself on fostering a family-like atmosphere where employees are encouraged to grow and thrive in their careers. Known for exceptional service, the Hampton Inn & Suites... Show More
Job Requirements
- TIPS (training for intervention procedures) certification required or must be obtained prior to employment
- associate degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree or equivalent combination of education and experience
- two to four years experience in hospitality industry required, five to seven years experience preferred
- previous supervisory experience required
- previous hotel brand experience preferred
- proficiently speak, read, write, and comprehend the English language
- strong written and verbal communication skills
- proficient computer skills including MS Office
- ability to work independently with minimal supervision
- able to work in fast paced environment
- able to prioritize, organize, and manage multiple tasks
- may require overnight travel, nights, weekends, and holidays
- attendance at all scheduled brand and job specific training sessions and meetings required
Job Qualifications
- TIPS (Training for Intervention Procedures) certification required or must be obtained prior to employment
- associate degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree, or equivalent combination of education and experience
- two to four years experience in hospitality industry, five to seven years experience preferred
- previous supervisory experience required
- previous hotel brand experience preferred
- possess advanced knowledge of hospitality industry and business management fields
- basic to advanced knowledge of labor analysis and monthly financial analysis
- knowledge of sales process, client base, and general market knowledge
- knowledge of revenue management and ability to successfully forecast business on both short-term and long-term basis
- proficiently speak, read, write, and comprehend the English language
- ability to speak other languages desired
- strong written and verbal communication skills
- proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred
- ability to work independently with minimal supervision and desire to participate as part of a team
- lead by example for all team members
- ability to assess and evaluate team member performance in a fair and consistent manner
- ability to study, analyze and interpret complex activities and/or information to improve new practices or develop new approaches
- able to work in fast paced environment
- able to prioritize, organize, and manage multiple tasks
Job Duties
- Lead the operations of housekeeping, maintenance, sales, and front desk departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the Resolute Road Hospitality culture
- ensure all departments are profitable and maintain strong working relationships
- delegate authority and assign responsibility to reporting managers and supervisors and supervise work activities of their departments
- ensure direct report staff receive proper training for each position, including safety training and standard operating procedures
- conduct regular department meetings
- manage human resources functions of their reporting departments by controlling turnover, motivating employees, focusing on employee development and retention
- respond to guest and employee requests and complaints timely, efficiently, appropriately and in a friendly manner
- manage the sourcing, interviewing, culture training and ongoing development of each department, with a focus on team member satisfaction, productivity, and guest satisfaction
- prepare weekly schedules for all departments
- assist in creating and ensure a realistic and attainable strategic business plan that defines operational goals and profitability objectives
- participate in the sales efforts and processes at the hotel, when required
Job Qualifications
Experience
Mid Level (3-7 years)