Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,888.00 - $47,500.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities
Daily Pay access
Job Description
WoodSpring Suites in Allentown, PA, is part of a respected extended stay hotel brand known for providing affordable and comfortable accommodations to both business and leisure travelers. Managed by Hotel Management & Consulting, Inc., this location is committed to delivering exceptional customer experiences through well-maintained facilities and professional service. Located conveniently for easy access to key local attractions and business districts, WoodSpring Suites combines the comfort of home-like amenities with the convenience of hotel services. The company prides itself on a strong culture that emphasizes performance, respect for work-life balance, and opportunities for career advancement within a team of dedicated... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 1 years' experience in hotel leadership
- proficiency in computer skills
- ability to perform physical tasks including kneeling, squatting, standing, sitting, bending, and twisting for long periods
- ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs
- excellent communication skills
- strong organizational abilities
- ability to work flexible hours including covering shifts as needed
Job Qualifications
- Minimum of 1 years' experience in hotel leadership, including front desk and back-of-house operations
- proficient computer skills
- strong team building skills
- excellent organizational, time management, and problem-solving abilities
- effective oral and written communication skills
- proactive in solving problems
Job Duties
- Train and provide guidance to staff
- discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
- provide hands-on support and guidance to ensure the team achieves outstanding results
- post checks in PMS, complete weekly labor tracker, manage payment due reports, post paid outs and receipts
- ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing any guest concerns
- monitor and follow up on guest feedback and concerns, suggest and sell amenities, and ensure guest and property security
- assign rooms to be cleaned by housekeeping and aid GM in inspecting rooms
- manage inventory, check property email, build relationships with vendors and guests, and foster teamwork
- network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
- lead in-house guest sales and marketing initiatives to increase occupancy
- assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
- be flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences
- know and follow property emergency procedures and ensure the security needs of the property and guests are met
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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