Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $24.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid Time Off
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a distinguished hospitality management company with a broad portfolio of hotels and a robust pipeline of new properties and acquisitions. Founded on the principle that people are the foundation of success, Ascent Hospitality prioritizes delivering memorable experiences not only for guests but for its team members as well. Their culture fosters a unified, team-oriented environment where individuals collaborate effectively toward shared goals. The company seeks accomplished leaders passionate about service, excellent communication, and the ability to adapt to challenges and change. As a respected hospitality company, Ascent Hospitality is dedicated to cultivating a positive work environment that... Show More
Job Requirements
- High school education required
- Minimum two years’ experience in hotel operations and leadership
- Strong communication skills
- Ability to work flexible shifts including weekends and holidays
- Ability to lead a team effectively
- Proficiency in Microsoft Office
- Ability to handle multiple priorities in a fast-paced environment
- Reliable and responsible with attention to detail
- Must be able to work independently
- Must be able to perform physical demands of the job including standing, walking, bending and lifting up to 50 pounds
- Ability to operate office equipment
- Ability to work without constant supervision
- Prior experience in major hotel brands preferred
Job Qualifications
- High school education required
- College degree preferred
- Minimum two years in a management role in a hotel
- Previous hotel operations and leadership experience managing medium to large staff
- Experience with a major hotel brand is a plus
- Exceptional service orientation
- Reliable and responsible character with great attention to detail
- Proactive approach with strong initiative and problem-solving skills
- Ability to multi-task and manage priorities in a fast-paced environment
- Excellent verbal and written communication skills
- Knowledge of Microsoft Office Suite
- Familiarity with office equipment operation such as copier, printer, facsimile machine
- Must be able to work flexible shifts
- Must be able to work without constant supervision
- Required to work desk shifts as needed
- Strong managerial skills with demonstrated leadership and team building abilities
- Available to work weekends, holidays and nights
Job Duties
- Monitor and evaluate all department daily scheduling and activities to ensure successful operation of hotel facilities, services and amenities
- Partner with General Manager to create a positive work environment
- Serve as a support resource for front line staff in all departments
- Conduct daily walk-through and quality checks to drive exceptional service and guest satisfaction at all points of contact including pre-arrival, check-in/check-out, food and beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance
- Plan, organize and delegate daily operational activities against forecasted business volume
- Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities
- Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels
- Intervene, assist and document instances of guest or employee incidents
- Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary
- Maintain the integrity of the hotel’s compliance with the company’s safety and security program and ensure adherence to all company and brand policies, practices, procedures and guidelines
- Fulfill shift(s) as Manager on Duty as assigned
- Provide management support and coverage in other areas of hotel as needed
- Conduct guest services meetings and ensure employees are kept informed
- Train front desk/guest services, night audit staff on all Company and Brand standard programs
- Train front desk/guest services, night audit staff on rewards programs and requirements
- Establish consistent Standard Operating Procedures
- Ensure staff is in compliance with Company Appearance and Grooming standards, including ensuring proper uniform and name tags
- Respond to all guest inquiries, complaints and special requests
- Create work environment where staff are motivated, productive and positive
- Track all corporate accounts
- Oversee smooth operation of breakfast service as applicable
- Perform other duties assigned by Supervisor or Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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