Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $115,000.00 - $130,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the hospitality industry. The company is a dominant player in major U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu. Beyond the U.S., Highgate has an expanding presence in key European markets with properties in London, Paris, Barcelona, Vienna, and Prague. With a portfolio of global properties representing an aggregate asset value exceeding $10 billion and generating over $2 billion in cumulative revenues, the company stands as a leader in hospitality management. Highgate offers expert guidance through all stages... Show More
Job Requirements
- High school diploma or equivalent
- strong leadership and communication skills
- ability to manage multiple departments and teams
- experience with budget and financial management
- knowledge of hotel operations and industry standards
- proficiency in training and development
- commitment to guest satisfaction
- ability to work flexible hours including weekends and holidays
- adherence to company policies and procedures
- ability to conduct inspections and audits
- proficient in financial reporting and forecasting
- experience in sales and client relationship management
Job Qualifications
- At least 6 years progressive experience in a hotel or a related field
- or a 4-year college degree and at least 4 to 5 years of related experience
- or a 2-year college degree and at least 5 to 6 years of related experience
Job Duties
- Conduct daily WBR meeting in conjunction with the Director of Sales
- participate in hotel sales efforts including calling on top accounts, meeting clients, hosting events
- tour operating departments daily to ensure smooth operations and staffing
- conduct weekly staff meetings including training sessions and sales review
- hold weekly one-on-one meetings with operational department heads to review financials and performance
- attend operational line ups regularly across departments
- meet financial review dates and corporate program deadlines
- hold monthly financial reviews with department managers and supervisors
- ensure adherence to budgeted productivity and checkbook accounting procedures
- develop managers via competency and corporate training programs
- participate in required M.O.D. coverage
- maintain Lobby Ambassador program
- monitor management trainees
- train new managers on company policies
- assist in budget and forecast processes
- enforce service standards training
- manage payroll procedures including overtime and meal breaks
- ensure PCI compliance by departments, vendors, and partners
- foster a positive, team-oriented guest-focused environment
- conduct regular property inspections
- oversee invoice processing
- ensure timely submission of financial documents to corporate office
- maintain cleanliness and preventive maintenance
- ensure employees engage efficiently and courteously with guests and colleagues
- forecast monthly financial positions and reforecast based on data
- manage hiring and interviewing processes for operational positions
- conduct manager performance appraisals
- motivate and discipline management personnel
- perform tasks assigned by senior operations leadership
- ensure fair and equitable treatment of employees
- meet and assist clients on property
- be present in public areas during peak times
- manage hotel safe security and audits
- lead monthly credit meetings and credit policies
- complete and certify corporate training
- ensure all scheduled meetings take place on property
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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