Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Paid training
Flexible Schedule
Job Description
Planet Fitness is a renowned fitness center franchise recognized for its commitment to providing an inclusive, affordable, and high-quality fitness experience to members across the globe. Operating over 2,000 locations throughout the United States and internationally, Planet Fitness has established itself as one of the largest and fastest-growing fitness franchises in the industry. The company prides itself on its unique "Judgement Free Zone" philosophy, which fosters a welcoming and supportive environment where individuals of all fitness levels feel motivated to achieve their health goals. As a member-centric organization, Planet Fitness consistently strives to enhance the lives of its customers by... Show More
Job Requirements
- high school diploma/ged equivalent required
- current cpr certification required
- superior customer service skills
- basic computer proficiency (microsoft suite)
- strong problem resolution skills
- solid supervisory, diplomacy and listening skills
- experience working as a member service representative at Planet Fitness (preferred)
- hardworking, enthusiastic and energetic
Job Qualifications
- superior customer service skills, preferably in the fitness industry
- experience working as a member service representative at Planet Fitness (preferred)
- solid supervisory, diplomacy and listening skills
- basic computer proficiency (Microsoft Suite)
- hardworking, enthusiastic and energetic
- strong problem resolution skills
- current CPR certification required
- high school diploma/GED equivalent required
Job Duties
- assist in recruiting, hiring, training and developing a high performing staff consisting of member service representatives, trainers and custodians
- assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines
- assist with staff management and provide backup support to club manager as needed
- assist in scheduling and supervising staff
- member service oversight - ensuring staff is providing a superior customer experience at all times
- assist in resolving or escalating employee issues or concerns
- involved in all front desk related activities including answering phones, checking members into the system, new member sign-up, taking prospective members on tours, facilitating all member requests, issues and questions
- assist in overseeing cleanliness and maintenance of facility
- assist in ordering of supplies using specific budget based on club requirements
- assist in tracking statistics and reports on a weekly, monthly, and annual basis
- backup support for any employee who is absent
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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