Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $28.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Travel perks
optional daily pay
Health Insurance
Life insurance
401k
Paid Time Off
Dental Insurance
Vision Insurance
Employee assistance program
Referral program
Job Description
Hampton Inn & Suites located in Bend, Oregon, is part of the well-respected and globally recognized Hilton brand, known for delivering exceptional hospitality experiences. This particular hotel enjoys a prime location in the picturesque Old Mill District, an area celebrated for its vibrant mix of restaurants, shops, and outdoor trails, making it a captivating destination for travelers and tourists. Hampton Inn & Suites offers modern amenities, comfortable accommodations, and a welcoming atmosphere that appeals to both business travelers and vacationers. The hotel is committed to providing superior service and maintaining high standards to ensure guests have memorable, enjoyable stays.
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Job Requirements
- TIPS (training for intervention procedures) certification required or must be obtained prior to employment
- associate degree in hotel/restaurant management, business administration, or management or similar degree required or equivalent combination of education and experience
- two to four years experience in hospitality industry required, five to seven years experience preferred
- previous supervisory experience required
- possess advanced knowledge of hospitality industry and business management fields
- basic to advanced knowledge of labor analysis and monthly financial analysis
- knowledge of sales process, client base, and general market knowledge
- knowledge of revenue management and ability to successfully forecast business on both short-term and long-term basis
- proficiently speak, read, write, and comprehend the english language required
- strong written and verbal communication skills
- possess proficient computer skills including proficient knowledge of ms office products, knowledge of brand operating systems preferred
- ability to work independently with minimal supervision and desire to participate as part of a team
- lead by example for all team members
- ability to assess/evaluate team member performance in a fair and consistent manner
- ability to study, analyze and interpret complex activities and/or information to improve new practices or develop new approaches
- able to work in fast paced environment
- able to prioritize, organize, and manage multiple tasks
Job Qualifications
- TIPS (Training for Intervention Procedures) certification required or must be obtained prior to employment
- Associate degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree (required), or equivalent combination of education and experience
- two to four years experience in hospitality industry (required), five to seven years experience (preferred)
- previous supervisory experience (required), previous hotel brand experience (preferred)
- possess advanced knowledge of hospitality industry and business management fields
- basic to advanced knowledge of labor analysis and monthly financial analysis
- knowledge of sales process, client base, and general market knowledge
- knowledge of revenue management and ability to successfully forecast business on both short-term and long-term basis
- proficiently speak, read, write, and comprehend the English language (required)
- strong written and verbal communication skills
- possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems (preferred)
- ability to work independently with minimal supervision and desire to participate as part of a team
- lead by example for all team members
- ability to assess/evaluate team member performance in a fair and consistent manner
- ability to study, analyze and interpret complex activities and/or information to improve new practices or develop new approaches
- able to work in fast paced environment
- able to prioritize, organize, and manage multiple tasks
Job Duties
- Lead the operations of housekeeping, maintenance, sales, and front desk departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the Resolute Road Hospitality's culture
- ensure all departments are profitable and maintain strong working relationships
- delegate authority and assign responsibility to reporting managers and supervisors
- supervise work activities of their departments
- ensure direct report staff receive proper training for each position, including safety training and standard operating procedures
- conduct regular department meetings
- manage human resources functions of their reporting departments by controlling turnover, motivating employees, focusing on employee development and retention
- respond to guest/employee requests and complaints timely, efficiently, appropriately and in a friendly manner
- manage the sourcing, interviewing, culture training and ongoing development of each department with a focus on team member satisfaction, productivity, and guest satisfaction
- prepare weekly schedules for all departments
- assist in creating and ensure a realistic and attainable strategic business plan that defines operational goals and profitability objectives
- participate in the sales efforts and processes at the hotel, when required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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