Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
Highgate is a premier real estate investment and hospitality management company known for its expansive footprint and impressive portfolio valued at over 15 billion dollars. Operating globally with more than 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate has established itself as an industry innovator over the past 30 years. The company offers comprehensive services throughout the entire property lifecycle, from initial planning and development to recapitalization and disposition. Highgate has crafted a diverse range of bespoke lifestyle hotel brands alongside legacy brands and independent hotels and resorts, all featuring contemporary programming and strong digital expertise.... Show More
Job Requirements
- At least 5-6 years progressive experience in a hotel
- Bachelor's Degree preferred
- Long hours sometimes required
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication with all levels of employees and guests
- Ability to listen, understand and clarify concerns
- Ability to multitask and prioritize to meet deadlines
- Attend all required meetings and trainings
- Participate in M.O.D. coverage
- Maintain regular attendance according to scheduling needs
- Maintain high standards of personal appearance and grooming
- Comply with Highgate Hotel Standards and safety regulations
- Identify and assist in solving productivity problems
- Effective problem handling including anticipation and prevention
- Ability to understand and evaluate complex information and data
- Maintain confidentiality of information
- Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently
Job Qualifications
- Bachelor's Degree preferred
- At least 5-6 years progressive experience in a hotel
- Strong leadership and management skills
- Effective verbal and written communication skills
- Ability to multitask and prioritize
- Knowledge of hotel operations and financial management
- Experience in employee development and training
- Ability to foster a team-oriented environment
- Proficient in resolving problems and handling complex information
- Understanding of hospitality industry best practices and standards
Job Duties
- Play a pivotal role in hotel sales efforts including calling on top accounts, meeting clients, hosting luncheons and receptions, and meeting on-site contacts daily
- Tour operating departments daily and make adjustments with department heads
- Conduct weekly staff meetings including training sessions using Highgate Hotel standards and review previous and future sales and operations
- Meet all financial review dates and corporate directed programs timely
- Hold monthly financial reviews with department managers and supervisors
- Ensure department heads maintain budgeted productivity and accounting procedures
- Develop managers through competency and corporate-sponsored training programs
- Participate in required M.O.D. coverage
- Maintain contact and monitor management trainees
- Adhere and train new managers on Highgate Hotel policies and procedures
- Oversee and assist in Hotel budget process
- Ensure training in service standards in each department
- Create positive team environment focusing on guest through employee development and motivation
- Inspect rooms regularly with Housekeeping Manager and Property Engineer
- Ensure complete processing of invoices daily and compliance with accounting calendar
- Maintain cleanliness and maintenance of property through inspections and preventive maintenance
- Ensure employees provide attentive and courteous service
- Forecast monthly hotel financial position and analyze data
- Conduct management interviews and follow hiring procedures
- Interview final candidates for management positions
- Perform Executive Committee members’ performance appraisals
- Motivate, coach, counsel and discipline management personnel
- Perform duties as requested by Vice President or Regional Director
- Ensure fair and equitable treatment of employees
- Meet clients on property to assist sales effort
- Be present in public areas during peak times to greet guests
- Ensure hotel safe procedures and audits are followed
- Conduct monthly credit meetings and take active role in credit and collection policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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