Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid Time Off
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a leading hospitality management company with an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions. More than just a numbers-driven company, Ascent Hospitality is founded on a culture that values people above all else. Their focus on creating memorable experiences extends not only to guests but also to their team members, fostering a positive, collaborative, and high-performing work environment. Through their commitment to excellence, Ascent Hospitality continually seeks individuals who excel in teamwork, leadership, and service. The company embraces leaders who are passionate about serving others, effective communicators, and innovative problem solvers... Show More
Job Requirements
- High school education required
- minimum two years in a management role in a hotel
- able to work flexible shifts including weekends, holidays and nights
- strong managerial skills
- demonstrated initiative, leadership and team building skills
- able to lead a team effectively
- able to work without constant supervision
- required to work desk shifts as needed
Job Qualifications
- High school education required
- college degree preferred
- minimum of 2 years previous hotel operations and leadership experience
- minimum two years in a management role in a hotel
- previous experience with a major hotel brand is a plus
- exceptional service orientation
- strong managerial skills
- demonstrated initiative, leadership and team building skills
- excellent verbal and written communication skills
- knowledge of Microsoft Office Suite
- familiar with operation of office equipment such as copier, printer, facsimile machine
- able to work flexible shifts
- able to work without constant supervision
- able to work desk shifts as needed
Job Duties
- Monitor and evaluate all department daily scheduling and activities to ensure the successful operation of hotel facilities, services and amenities
- partner with GM to create a positive work environment
- serve as a support resource for front line staff in all departments
- conduct daily walk-through and quality checks to drive exceptional service and guest satisfaction at all points of contact, including pre-arrival, check-in/check-out, food and beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance
- plan, organize and delegate daily operational activities against forecasted business volume
- drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities
- issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels
- intervene, assist and document instances of guest or employee incidents
- approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary
- maintain the integrity of the hotel’s compliance with the company’s safety and security program and ensure adherence to all company and brand policies, practices, procedures and guidelines
- fulfill shift(s) as Manager on Duty as assigned
- provide management support and coverage in other areas of hotel as needed
- conduct guest services meetings and ensure employees are kept informed
- train front desk/guest services, night audit staff on all Company and Brand standard programs
- train front desk/guest services, night audit, staff on rewards programs and requirements
- establish consistent Standard Operating Procedures
- ensure staff is in compliance with Company Appearance and Grooming standards
- ensure that the staff is in proper uniform including name tags and in good condition
- respond to all guest inquiries, complaints and special requests
- create work environment where staff are motivated, productive and positive
- track all corporate accounts
- oversee smooth operation of breakfast service as applicable
- perform other duties that may be assigned by Supervisor or Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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