Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $25.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid PTO
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a prominent hospitality management company with an extensive portfolio of hotels as well as a robust pipeline of new properties and acquisitions. The company is renowned not just for its impressive growth and expansion in the hospitality industry but also for its strong commitment to people-first values. Ascent Hospitality prioritizes creating a memorable and positive experience both for its guests and team members. The company culture fosters a collaborative and inclusive environment where employees work in unison toward common goals, cultivating an atmosphere that promotes engagement and mutual respect. At Ascent Hospitality, the foundation of all operations... Show More
Job Requirements
- A minimum of 2 years previous hotel operations and leadership experience, to include successful management of medium to large staff
- Previous experience with a major hotel brand is a plus (i.e. Hilton, Marriott)
- Reliable and responsible character, with exceptional follow up and attention to detail
- Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction
- Ability to multi-task and effectively manage numerous priorities within a fast-paced environment
- Must be able to work flexible shifts
- Must be able to work without constant supervision
- Required to work desk shifts as needed
- Must be available to work when needed, including weekends, holidays, and nights
Job Qualifications
- High school education required
- College degree preferred to support on-the-job effectiveness
- Minimum two years in a management role in a hotel required
- Must be able to effectively lead a team
- Strong managerial skills required
- Demonstrated initiative, leadership and team building skills are essential
- Exceptional service orientation with focus on guest needs
- Excellent verbal and written communication skills
- Knowledge of Microsoft Office Suite
- Familiar with operation of office equipment e.g. copier, printer, facsimile machine
- Must be able to work flexible shifts
- Must be able to work without constant supervision
- Required to work desk shifts as needed
Job Duties
- Monitor and evaluate all department daily scheduling and activities to ensure the successful operation of hotel facilities, services and amenities
- Partner with GM to create a positive work environment
- Serve as a support resource for front line staff in all departments
- Conduct daily walk-through and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, food and beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance
- Plan, organize and delegate daily operational activities against forecasted business volume
- Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities
- Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels
- Intervene, assist and document instances of guest or employee incidents
- Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary
- Maintain the integrity of the hotel’s compliance with the company’s safety and security program and ensure adherence to all company and brand policies, practices, procedures and guidelines
- Fulfill shift(s) as Manager on Duty as assigned
- Provide management support and coverage in other areas of hotel (as needed)
- Conduct guest services meetings and ensure employees are kept informed
- Train front desk/guest services, night audit staff on all Company and Brand standard programs
- Train front desk/guest services, night audit, staff on rewards programs and requirements
- Establish consistent Standard Operating Procedures Ensure staff is in compliance with Company Appearance and Grooming standards, including
- Ensure that the staff is in proper uniform including name tags and in good condition
- Respond to all guest inquiries, complaints and special requests
- Create work environment where staff are motivated, productive and positive
- Track all of corporate accounts
- Oversee smooth operation of breakfast service (as applicable)
- Perform other duties that may be assigned by Supervisor or Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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