Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $29.15
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee wellness programs
Job Description
New York Sports Club (NYSC) and its family of brands represent a well-established and dynamic fitness club company with a strong presence throughout the Northeast region of the United States. Known as your local neighborhood gym, NYSC is dedicated to fostering positive change, fitness results, and personal connections for its members through innovative programming and a knowledgeable, supportive staff. The company embraces a mission to "Improve Lives Through Fitness," consistently striving to uphold its values and guiding principles with pride, integrity, and excellence.
As a leader in the fitness industry, NYSC combines community-oriented service with professional management practices ... Show More
As a leader in the fitness industry, NYSC combines community-oriented service with professional management practices ... Show More
Job Requirements
- 2-3 years of management or supervisory experience in fitness, hospitality, or retail
- proven experience in profit and loss management and revenue generation
- effective staffing, recruiting, onboarding, retention, and development skills
- ability to work days, nights, holidays, and weekends
- Child and Adult AED/CPR certification
- ability to handle physical demands such as lifting up to 20 pounds and extensive walking
- ability to work independently and multi-task
- excellent business judgment and analytical skills
- strong communication skills in English
- experience leading outreach and referral activities
- proficiency with CRM, LMS, UKG Ready, and Microsoft Office preferred
- willingness to adapt to rotating schedules with varying shifts
- commitment to upholding company policies and standards
- ability to manage conflict professionally
Job Qualifications
- 2-3 years of management or supervisory experience in fitness, hospitality, or retail
- experience in profit and loss management
- experience with revenue generation, staffing, recruiting, and employee development
- bachelor’s degree in business, sales, marketing, finance, or related field preferred
- ability to lead outreach and referral activities
- successful track record in team-oriented environments
- patience and professionalism in handling challenging member issues
- Child and Adult AED/CPR certified
- experience with CRM, LMS, UKG Ready, and Microsoft Office a plus
- excellent business acumen
- strong communication and interpersonal skills
- detail-oriented and highly organized
- ability to prioritize and multitask effectively
- proficient in data analysis and P&L statements
- thorough understanding of fitness industry products and competitors
- proven problem-solving and decision-making capabilities
- strong leadership and supervisory skills
Job Duties
- Hold yourself and your team accountable to high standards of operational excellence
- support team development through coaching and providing feedback to drive profitability
- assist in employee performance assessment and provide constructive feedback
- conduct courageous conversations and handle employee discipline as needed
- develop rapport with employees using situational leadership
- support GM in achieving revenue plans including EBITDA and net member gain
- review and analyze club sales data regularly to project sales and set goals
- assess new business opportunities and market trends with GM
- recruit, train, and develop qualified personnel in conjunction with GM
- onboard new employees with clear expectations
- foster an open environment for employee questions and progression
- implement training and strategies to maximize productivity and morale
- set direct and clear SMART goals for self and team
- assist GM in sourcing and interviewing applicants
- model and promote NYSC mission and values
- create a results-driven culture by setting expectations and goals
- lead by example with service-based leadership mentality
- engage positively with employees, members, and guests
- inspire cooperation and influence behavior with business acumen
- ensure completion of Member Experience Walkthroughs and Figure 8’s daily
- adhere to company policies and procedures
- direct club meetings and events in absence of GM
- inspect facilities for safety and compliance
- resolve incidents with GM
- drive sales and minimize expenses
- maintain loss prevention awareness
- foster community outreach
- ensure club cleanliness and customer experience
- perform member transactions
- organize and supervise team schedules
- maintain a clean and presentable club 24/7
- support customer service culture development
- empower employees to deliver excellent service
- maintain open communication with staff and corporate personnel
- keep knowledge of market trends, competition, and sales techniques
- educate team on brand principles
- work with GM to resolve operational issues
- handle customer complaints with timely solutions
- identify and remove barriers to results
- manage conflict and provide win-win solutions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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