Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Life insurance
Tuition Assistance
Paid Time Off
paid holiday time
Travel Discounts
Job Description
OTO Development is a distinguished hotel development and management company recognized for its commitment to operational excellence and superior guest experiences. With a broad portfolio that includes upscale select service, extended stay, and lifestyle hotels, OTO Development operates in key markets across the United States. The company has earned multiple honors, including being named Developer of the Year by major hospitality brand partners. These accolades reflect OTO Development's dedication to not only providing outstanding guest service but also excelling in community engagement, sales, marketing, and revenue achievements. The organization's reputation is built on fostering strong partnerships with industry-leading brands and... Show More
Job Requirements
- Previous hotel management experience with proven leadership
- Experience in direct sales achieving significant market mix of revenues
- At least a high school diploma, college degree preferred
- Valid driver’s license
- Exceptional time management and multitasking skills
- Customer-focused approach to improve satisfaction
- Ability to walk and stand for extended periods
- Willingness to travel up to 10 percent, including overnight trips
Job Qualifications
- Previous hotel management experience with proven leadership and guest service success
- Prior direct sales experience impacting 50 percent or more of total revenues
- Strong financial knowledge
- High school diploma required, college degree preferred
- Valid driver’s license
- Exceptional time management and multitasking skills
- Strong customer focus to enhance employee and guest satisfaction
Job Duties
- Participate in sales calls and site visits with sales team to acquire or close new business
- Review financial reports and identify areas for performance improvement
- Coach and support hotel team members to manage wages and controllable expenses
- Manage costs for supplies, labor, utilities, food, and beverage within budget
- Ensure ongoing service and technical training for staff
- Establish open, collaborative relationships with direct reports and team
- Maintain presence on property and solicit team member feedback actively
- Hire team members with strong expertise, creativity, and leadership
- Observe service behaviors and provide feedback to staff and supervisors
- Analyze guest feedback to identify and improve service issues
- Interface regularly with customers for service quality feedback
- Maintain property conditions to meet or exceed guest expectations
- Administer policies fairly and evaluate team performance consistently
- Ensure property compliance with franchise standards and safety protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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