Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hourly pay
potential for full-time employment
employee recognition programs
Training and Development
safe work environment
Job Description
Urban Air Adventure Parks is a leading entertainment company renowned globally for pioneering the indoor adventure park concept. Headquartered in Dallas, Urban Air is the largest operator of adventure parks in the world, setting the standard for family entertainment and indoor recreational activities. The company is widely recognized for creating fun-filled, safe environments where children and families can engage in thrilling attractions while aiming higher and achieving personal milestones they might not have thought possible. Known for its vibrant Culture of Activating Awesome, Urban Air Adventure Parks is dedicated to exceptional customer service, operational excellence, and fostering a positive workplace... Show More
Job Requirements
- Experience in hospitality
- 3+ years supervisory or management experience
- Ability to pass background check
- CPR/First Aid certification preferred
- Must be professional, energetic, self-motivated with a positive attitude
- Computer skills essential
- Ability to interact enthusiastically with others
- Strong written and verbal communication skills
- Willing to work weekends, evenings and holidays
- Ability to exercise good judgment
- Ability to establish working relationships with employees, management, vendors
- Must have regular and predictable attendance
- Ability to lift and carry up to 30 pounds
- Ability to stand for long periods
- Ability to work in noisy, fast-paced environment
Job Qualifications
- Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
- 3+ years’ supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid certification is preferred
- Brand ambassador and culture champion
- Demonstrated ability of developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- Computer skills essential — Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercise good judgment in decision-making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- We work when others play! Must be able and willing to work weekends, evenings and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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