Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $25.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid Time Off
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a distinguished company with a robust portfolio of hotels and a growing pipeline of new properties and acquisitions. Despite its rapid growth and expansion, Ascent Hospitality emphasizes a culture centered on people rather than numbers. The organization prides itself on delivering memorable experiences not only to its guests but also to its team members, fostering a unified and collaborative environment where all employees are encouraged to work together toward common goals. This people-first mindset is a core foundation of Ascent Hospitality’s success and reputation in the hospitality industry. The company’s work culture emphasizes communication, service, and leadership,... Show More
Job Requirements
- High school education required
- Minimum 2 years of previous hotel operations and leadership experience
- Experience managing medium to large staff
- Ability to work flexible shifts including weekends, holidays, and nights
- Ability to work without constant supervision
- Required to work desk shifts as needed
- Must be able to effectively lead a team
- Strong managerial skills with demonstrated initiative, leadership and team building ability
- Reliable and detail-oriented
- Excellent communication skills
- Proactive problem-solving skills
- Ability to multi-task in a fast-paced environment
- Knowledge of Microsoft Office Suite
- Familiarity with office equipment operation
Job Qualifications
- High school education required
- College degree preferred
- Minimum 2 years in a management role in a hotel
- Must be able to effectively lead a team
- Strong managerial skills
- Demonstrated initiative, leadership and team building skills
- Previous experience with a major hotel brand is a plus
- Exceptional service orientation
- Reliable and responsible character
- Proactive approach with excellent problem solving abilities
- Ability to multi-task and manage multiple priorities
- Excellent verbal and written communication skills
- Knowledge of Microsoft Office Suite
- Familiarity with office equipment operation
- Must be able to work flexible shifts and without constant supervision
Job Duties
- Monitor and evaluate all department daily scheduling and activities to ensure the successful operation of hotel facilities, services and amenities
- Partner with GM to create a positive work environment
- Serve as a support resource for front line staff in all departments
- Conduct daily walk-through and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, food & beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance
- Plan, organize and delegate daily operational activities against forecasted business volume
- Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities
- Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels
- Intervene, assist and document instances of guest or employee incidents
- Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary
- Maintain the integrity of the hotel’s compliance with the company’s safety and security program and ensure adherence to all company and brand policies, practices, procedures and guidelines
- Fulfill shift(s) as Manager on Duty as assigned
- Provide management support and coverage in other areas of hotel (as needed)
- Conduct guest services meetings and ensure employees are kept informed
- Train front desk/guest services, night audit staff on all Company and Brand standard programs
- Train front desk/guest services, night audit, staff on rewards programs and requirements
- Establish consistent Standard Operating Procedures Ensure staff is in compliance with Company Appearance and Grooming standards, including
- Ensure that the staff is in proper uniform including name tags and in good condition
- Respond to all guest inquiries, complaints and special requests
- Create work environment where staff are motivated, productive and positive
- Track all of corporate accounts
- Oversee smooth operation of breakfast service (as applicable)
- Perform other duties that may be assigned by Supervisor or Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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