Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,000.00 - $55,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Garden Inn Columbus/Dublin is a prominent hotel property managed by MCR, the third-largest hotel owner-operator in the United States. MCR has established a strong footprint in the hospitality industry with a portfolio of 148 premium-branded hotels across 37 states and 106 cities, encompassing more than 22,000 guestrooms. The company operates under multiple major brands including Marriott and Hilton, and is renowned for its commitment to quality, innovation, and customer satisfaction. MCR’s strategic presence is supported by offices in New York City, Dallas, Chicago, and Richmond, Virginia, and employs over 7,000 team members nationwide. Recognized as one of Fast Company’s... Show More
Job Requirements
- Must be 18 years of age or older
- Must have previous supervisory experience preferred
- Bachelor’s or Associate’s degree preferred
- Must possess a valid Driver’s License
- Ability to work varied schedules including nights, weekends, and holidays
- Proficient in Windows operating systems and company-approved software
- Ability to handle stressful situations and maintain professionalism
- Must be attentive to detail and meet deadlines
- Strong communication skills required
- Legal age to serve alcoholic beverages at select properties
- Ability to work effectively in a team environment
- Willingness to perform assigned duties and comply with company policies
- Must be able to stand or remain in place for long periods
- Ability to lift and transport up to 25 pounds
- Must be able to read, write, and communicate effectively in English
Job Qualifications
- Positive can-do attitude
- Ability to follow established guidelines and procedures
- Effective evaluation and decision-making skills
- Capability to work under pressure maintaining composure
- Strong listening and conflict resolution abilities
- Financial literacy including basic arithmetic
- Attention to detail and ability to meet deadlines
- Proficiency with Windows OS and company-approved software
- Clear communication skills
- Leadership in hospitality and guest service culture
- Legal age for alcohol service where applicable
- Valid driver's license
- Basic market knowledge
- Willingness to work varied schedules including evenings, nights, weekends and holidays
- Bachelor’s or Associate’s degree preferred
- Previous supervisory experience preferred
- Hospitality industry experience including rooms and food & beverage departments preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Answer all incoming calls with friendly service
- Ensure all workspaces are kept sparkling clean and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Provide one-on-one training to new team members
- Conduct daily walkthroughs of guest rooms and public spaces to inspect cleanliness and equipment
- Supervise shift operations ensuring friendly service and guest needs are met
- Oversee check-in and check-out processes during peak times
- Foster a positive culture promoting happy team members and guests
- Assist in inventory management and purchasing processes
- Review and process time clock punches and invoices
- Conduct quality assurance audits and compliance checks
- Monitor safety inspections and ensure corrections of deficiencies
- Address service failures by proper escalation
- Ensure adherence to work schedules and cover shifts when necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Jobs By Filter