Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.26
Work Schedule
Standard Hours
Benefits
medical insurance options
Dental Insurance
Vision Insurance
401K with company match
company provided life insurance
Tuition Assistance
Paid Time Off
paid holiday time
Travel Discounts
Job Description
OTO Development is a prominent and industry-leading hotel development and management company recognized for its exceptional portfolio of upscale select service, extended stay, and lifestyle hotels spread across key markets in the United States. The company prides itself on strong partnerships with some of the most respected hospitality brands and has established a reputation for operational excellence, outstanding guest service, and significant contributions to community service. OTO Development has received multiple accolades including Developer of the Year and recognitions for its excellence in sales, marketing, and revenue management. This commitment to quality and stellar industry standing makes OTO Development a... Show More
Job Requirements
- previous hotel management experience with a proven success in leadership of teams and guest service results
- prior experience with direct sales efforts producing at least 50% market mix of total revenues
- at least a high school diploma with a college degree preferred
- valid driver's license from the appropriate state
- exceptional time management and multitasking skills
- customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel
Job Qualifications
- previous hotel management experience with a proven success in leadership of teams and guest service results
- prior experience with direct sales efforts producing at least 50% market mix of total revenues
- overall strong financial knowledge
- at least a high school diploma with a college degree preferred
- valid driver’s license from the appropriate state
- exceptional time management and multitasking skills
- customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel
Job Duties
- participate in sales calls and site visits with members of the sales team to acquire new business or close on business
- review financial reports and statements and work to determine areas of concern and improve performance
- coach and support hotel team members to effectively manage wages and controllable expenses
- manage costs within the hotel including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
- ensure service, technical skills, and other training occurs throughout the property
- establish and maintain open, collaborative relationships with direct reports and entire team
- establish a presence with team members on property and actively solicits team member feedback and utilize an open door policy
- hire team members who demonstrate strong functional expertise, creativity, and leadership
- observe service behaviors of team members and provides feedback to individuals and/or supervisors
- review comment cards, guest survey results, and other data to identify areas of improvement with team members
- analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles
- interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
- ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
- ensure policies are administered fairly and consistently and that each team member's performance is evaluated and recognized where appropriate
- work to ensure property meets franchise standards and is a safe and secure facility for guests and team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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