Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.26
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
company provided life insurance
Tuition Assistance
Paid Time Off
paid holiday time
Travel Discounts
Job Description
OTO Development is a premier hotel development and management company recognized for excellence in the hospitality industry. With a focus on owning and operating a portfolio of upscale select service, extended stay, and lifestyle hotels, OTO Development has established a strong presence in key markets across the United States. Renowned for partnering with leading hospitality brands, the company enjoys a reputation for operational excellence, outstanding guest service, and successful sales and marketing initiatives. OTO Development's consistent recognition as Developer of the Year by major brand partners underscores their commitment to quality and growth within the hotel industry.
This role... Show More
This role... Show More
Job Requirements
- Previous hotel management experience with a proven success in leadership of teams and guest service results
- Prior experience with direct sales efforts producing at least 50 percent market mix of total revenues and overall strong financial knowledge
- At least a high school diploma with a college degree preferred
- Valid driver's license from the appropriate state
- Exceptional time management and multitasking skills
- Customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel
- Ability to walk and stand for extended periods as the job dictates
- Willingness to travel up to 10 percent outside the local area with overnight stays
- Ability to work full-time
Job Qualifications
- Previous hotel management experience with proven success in leadership of teams and guest service results
- Prior experience with direct sales efforts producing at least 50 percent market mix of total revenues
- Strong financial knowledge
- High school diploma required with college degree preferred
- Valid driver's license from the appropriate state
- Exceptional time management and multitasking skills
- Customer focus with commitment to delivering optimal employee and customer satisfaction
Job Duties
- Participate in sales calls and site visits with members of the sales team to acquire new business or close on business
- Review financial reports and statements and work to determine areas of concern and improve performance
- Coach and support hotel team members to effectively manage wages and controllable expenses
- Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
- Ensure service, technical skills, and other training occurs throughout the property
- Establish and maintain open, collaborative relationships with direct reports and entire team
- Establish a presence with team members on property and actively solicit team member feedback and utilize an open door policy
- Hire team members who demonstrate strong functional expertise, creativity, and leadership
- Observe service behaviors of team members and provide feedback to individuals and/or supervisors
- Review comment cards, guest survey results, and other data to identify areas of improvement with team members
- Analyze service issues and identify trends while facilitating the development of creative solutions to overcome obstacles
- Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
- Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
- Ensure policies are administered fairly and consistently and that each team member's performance is evaluated and recognized where appropriate
- Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: