Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,888.00 - $47,500.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities
Daily Pay access
Job Description
WoodSpring Suites in Charlotte, NC, operated under Hotel Management & Consulting, is a well-established extended stay hotel brand known for providing comfortable, affordable, and convenient accommodations primarily aimed at long-term business travelers and families. WoodSpring Suites focuses on offering essential comforts and security with a commitment to customer satisfaction and operational excellence. As part of a larger group specializing in hospitality, Hotel Management & Consulting manages various properties with attention to detail and a passion for creating enjoyable guest experiences. They maintain a culture rooted in meritocracy and respect for work-life balance, fostering a dynamic environment where employees can grow... Show More
Job Requirements
- Minimum of 1 years experience in hotel leadership including front desk and back-of-house operations
- Ability to perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time
- Ability to lift, push, pull up to 20lbs regularly and occasionally up to 50lbs
- Proficient computer skills
- Strong team building skills
- Excellent organizational, time management, and problem-solving abilities
- Effective oral and written communication skills
Job Qualifications
- Minimum of 1 years experience in hotel leadership including front desk and back-of-house operations
- Proficient computer skills
- Strong team building skills
- Excellent organizational, time management, and problem-solving abilities
- Effective oral and written communication skills
- Proactive in solving problems
Job Duties
- Train and provide guidance to staff
- Discuss staff performance discrepancies and training needs with General Manager
- Attend and lead staff huddles
- Provide hands-on support and guidance to ensure the team achieves outstanding results
- Post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts
- Ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing guest concerns
- Monitor and follow up on guest feedback and concerns
- Suggest and sell amenities
- Ensure guest and property security
- Assign rooms to be cleaned by housekeeping and assist General Manager in inspecting rooms
- Manage inventory and check property email
- Build relationships with vendors and guests
- Foster teamwork
- Network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
- Lead in-house guest sales and marketing initiatives to increase occupancy
- Assist with housekeeping and daily completion of laundry duties and public space needs
- Cover employee shifts as needed to ensure operational continuity
- Know and follow property emergency procedures and ensure the security needs of the property and guests are met
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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