Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $55,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with employer match
Health savings account
HSA
Flexible spending account
FSA
short term disability
long term disability
hospital indemnity
Accident Plan
Critical Illness Plan
Job Description
PetSuites League City, located in League City, TX, is part of National Veterinary Associates (NVA), a prominent leader and the largest private owner of freestanding veterinary hospitals and pet resorts in North America. NVA operates over 1300 companion animal veterinary hospitals and pet resorts through its extensive network. Established with a mission to provide high-quality animal care and exceptional customer service, PetSuites offers a premium environment that caters not only to pets but also their owners who seek a luxurious and safe place for their beloved animals. The company has thrived by embracing the growing trends in pet humanization and... Show More
Job Requirements
- high school degree or equivalent
- minimum 2-4 years customer service experience
- availability to work 45-50 hours per week including evenings and weekends
- ability to drive and manage workplace change
- proficiency with microsoft office suite and point of sale software
- comfortable working in front of house and back of house roles
- valid driver’s license and current insurance including comprehensive and collision coverage
- willingness to transport pets during emergencies
- prior management experience preferred
- bilingual skills a plus
Job Qualifications
- high school degree or equivalent required
- bachelor’s degree equivalent education and experience preferred
- minimum 2-4 years customer service experience
- leadership experience is a plus
- ability to work 45-50 hours per week including weekends and evenings
- proficiency with microsoft office suite and point of sale software
- experience in front- and back-of-house roles
- valid driver’s license and current insurance with comprehensive and collision coverage
- experience in restaurant, retail, veterinary management, or hospitality preferred
- bilingual skills are a plus
- excellent written, verbal, and team management skills
Job Duties
- understand and communicate the companys mission, values, and objectives
- assist the general manager in providing leadership and communication in financial management, customer service, pet care, and team management
- support in developing and implementing sales strategies aligned with company goals
- create and execute plans to meet sales revenue, labor, cost management, and budget objectives
- communicate operational needs and concerns to management and regional leaders as required
- maintain operational excellence and compliance within the resort
- recognize and reward outstanding team performance
- analyze financial data to optimize resort performance
- develop shift leads understanding of financial reports
- execute marketing plans and engage with local community to generate leads
- recruit, develop, and manage team members and subordinate managers
- oversee onboarding and training processes aligned with company standards
- ensure customer service excellence and manage scheduling and labor adherence
- train management team to resolve service issues and maintain customer satisfaction
- enforce company policies and procedures in daily operations
- lead shifts as manager on duty to demonstrate standards and staffing decisions
- communicate clearly within the team to ensure smooth operations
- perform daily audits and enforce checklists and reporting
- support general manager with action plans for operational improvements
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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