Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee training programs
performance bonuses
Career development opportunities
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with a robust portfolio valued at over $15 billion. With more than 400 hotels globally across North America, Europe, the Caribbean, and Latin America, Highgate has cemented itself as an innovative powerhouse within the hospitality industry over the past three decades. This company is distinguished by its expertise in guiding properties through every phase of their lifecycle, including planning, development, recapitalization, and disposition. Highgate's dedication to excellence is demonstrated through its diverse collection of bespoke lifestyle brands, legacy brands, and independent hotels and resorts. These establishments benefit from... Show More
Job Requirements
- At least 5-6 years progressive experience in a hotel
- Bachelor's degree preferred
- Available to work long hours as needed
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication with employees and guests
- Ability to listen, understand and clarify concerns
- Capable of multitasking and prioritizing to meet deadlines
- Approach all encounters in an attentive, friendly, courteous and service-oriented manner
- Attend all required meetings and training sessions
- Participate in M.O.D. coverage as scheduled
- Maintain regular attendance per Highgate standards
- Adhere to high standards of personal appearance and grooming including wearing nametags
- Comply with Highgate standards and regulations for safe and efficient operations
- Identify productivity issues and assist in developing solutions
- Proficient in problem anticipation, prevention, identification and resolution
- Able to understand and evaluate complex information and data
- Maintain confidentiality of sensitive information
- Perform light physical work involving up to 20 pounds of force occasionally
- Perform other duties as required by management
Job Qualifications
- Five to six years of progressive experience in hotel management
- Bachelor's degree preferred but not mandatory
- Strong communication skills across verbal and written formats
- Proven ability to maintain professionalism and a positive demeanor
- Skilled in multitasking and prioritizing departmental functions
- Experience in conducting trainings and performance appraisals
- Familiarity with financial review processes and budgeting
- Knowledge of hospitality industry standards and compliance
- Ability to foster a team-oriented and guest-focused environment
- Proficient in handling confidential information and operational procedures
Job Duties
- Play a pivotal role in hotel sales efforts including client meetings and hosting events
- Tour operating departments daily and coordinate adjustments with department heads
- Conduct weekly staff meetings with training sessions and sales reviews
- Meet all financial review dates and corporate program requirements
- Hold monthly financial reviews with department managers and supervisors
- Ensure department heads maintain budgeted productivity and accounting procedures
- Develop managers for advancement through training programs
- Participate in scheduled M.O.D. coverage
- Monitor and support management trainees
- Enforce compliance with Highgate policies and train new managers
- Assist in the hotel budget process
- Implement service standards training across departments
- Foster a positive team environment focused on guest satisfaction
- Regularly inspect rooms with housekeeping and engineering
- Ensure accurate and timely invoice processing and financial reporting
- Oversee cleanliness and maintenance through inspections and preventive maintenance
- Ensure employees maintain attentive, friendly, courteous service
- Forecast and analyze the hotel’s monthly financial position
- Lead management interviews and hiring procedures
- Conduct performance appraisals and administer disciplinary actions
- Ensure fair and equitable treatment of all employees
- Meet clients to support sales efforts
- Greet guests in public areas during peak times
- Manage hotel safe procedures and audits
- Conduct monthly credit meetings and oversee credit policies
- Perform other duties as assigned by senior management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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