Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $55,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Health savings account
Flexible spending account
short term disability
long term disability
hospital indemnity
Accident Plan
Critical Illness Plan
Job Description
PetSuites Baton Rouge, located in Baton Rouge, Louisiana, is part of the broader Pet Resorts network operated by National Veterinary Associates (NVA), the largest private owner of freestanding veterinary hospitals and pet resorts across North America. Established with a commitment to the highest standards of pet care and customer service, PetSuites Baton Rouge serves as a premier destination for pet lodging, care, and grooming services. The facility emphasizes a compassionate and professional environment where pets’ wellbeing is a priority, and the customer experience is designed to be exceptional and welcoming.
National Veterinary Associates, headquartered in Austin, Texas, has a substant... Show More
National Veterinary Associates, headquartered in Austin, Texas, has a substant... Show More
Job Requirements
- High school degree or equivalent
- Minimum 2-4 years customer service experience
- Availability to work up to 45-50 hours per week including evenings and weekends
- Valid driver’s license and current insurance including comprehensive and collision coverage
- Proficiency with Microsoft Office Suite and point of sale software
- Ability to manage and influence workplace change
- Comfortable working in both front and back of house roles
- Preference for experience in restaurant, retail, veterinary management or hospitality
- Bilingual skills preferred
Job Qualifications
- High school degree or equivalent
- Bachelor’s degree equivalent education and experience preferred
- Minimum 2-4 years customer service experience, leadership experience a plus
- Proficiency with Microsoft Office Suite and point of sale software
- Ability to work up to 45-50 hours per week including evenings and weekends
- Valid driver’s license and current insurance including comprehensive and collision coverage
- Experience in restaurant, retail, veterinary management or hospitality preferred
- Bilingual skills a plus
- Excellent written and verbal communication skills
- Strong team member management capabilities
- Commitment to personal development and business learning
Job Duties
- Understand and communicate company mission, values, and objectives
- Assist GM in leadership and communication for financial management, customer service, pet care, and team management
- Develop and implement sales strategy including lead management and conversion
- Create plans to achieve resort quantitative objectives covering sales revenue, labor, cost of goods sold, and expenses
- Maintain operational excellence and ensure compliance
- Recognize and reward outstanding team performance
- Implement and track marketing initiatives and local market plans
- Manage selection, development, and performance of subordinate managers and team members
- Oversee onboarding and ongoing training of team and Shift Leads
- Ensure quality of customer service and resolve issues effectively
- Lead shifts as Manager on Duty, inspect results, and make staffing decisions
- Maintain standards for cleanliness, safety, and inventory
- Execute daily audits and enforce reporting protocols
- Drive community engagement and build local business relationships
- Use financial data and KPIs to optimize resort performance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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