Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid PTO
Uniforms Provided
Team member hotel discount
Job Description
Ascent Hospitality is a distinguished hospitality company with an extensive portfolio of hotels and a robust pipeline of new properties and acquisitions. Despite its impressive growth and expansion, Ascent Hospitality remains fundamentally focused on its people rather than numbers. This emphasis on people forms the foundation of its distinctive culture which aims to create memorable experiences not only for guests but also for all team members. The company is committed to cultivating a collaborative environment where individuals work harmoniously towards a unified purpose. Team members at Ascent Hospitality find themselves part of a culture that supports growth, teamwork, and shared... Show More
Job Requirements
- Must be able to work flexible shifts
- Must be able to work without constant supervision
- Required to work desk shifts as needed
- Able to lead a team effectively
- Minimum two years previous hotel operations and leadership experience
- Exceptional service orientation
- Reliable character with strong follow up
- Proactive problem solver
- Ability to multi-task in a fast-paced environment
Job Qualifications
- High school education required
- College degree preferred
- Minimum two years in a management role in a hotel
- Previous experience with a major hotel brand is a plus
- Exceptional service orientation
- Reliable and responsible character with attention to detail
- Proactive with initiative and problem solving abilities
- Ability to multi-task and manage priorities in a fast-paced environment
- Excellent verbal and written communication skills
- Knowledge of Microsoft Office Suite
- Familiar with operation of office equipment such as copier, printer, and facsimile machine
- Strong managerial skills
- Available to work weekends, holidays, and nights
Job Duties
- Monitor and evaluate all department daily scheduling and activities to ensure the successful operation of hotel facilities, services and amenities
- Partner with GM to create a positive work environment
- Serve as a support resource for front line staff in all departments
- Conduct daily walk-through and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, food and beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance
- Plan, organize and delegate daily operational activities against forecasted business volume
- Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities
- Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels
- Intervene, assist and document instances of guest or employee incidents
- Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary
- Maintain the integrity of the hotel’s compliance with the company’s safety and security program and ensure adherence to all company and brand policies, practices, procedures and guidelines
- Fulfill shift(s) as Manager on Duty as assigned
- Provide management support and coverage in other areas of hotel (as needed)
- Conduct guest services meetings and ensure employees are kept informed
- Train front desk/guest services, night audit staff on all Company and Brand standard programs
- Train front desk/guest services, night audit, staff on rewards programs and requirements
- Establish consistent Standard Operating Procedures
- Ensure staff is in compliance with Company Appearance and Grooming standards, including proper uniform and name tags
- Respond to all guest inquiries, complaints and special requests
- Create work environment where staff are motivated, productive and positive
- Track all corporate accounts
- Oversee smooth operation of breakfast service (as applicable)
- Perform other duties as assigned by Supervisor or Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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