Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Flexible
Benefits
Free health club membership
Casual work environment
Discount on in club retail items and current vendor partner offerings
Opportunity for growth
Professional Development
401(k) savings plan
Job Description
National Fitness Center, operating under In-Shape Solutions, LLC, d.b.a. In-Shape Family Fitness, is a prominent fitness organization dedicated to providing top-notch health, wellness, and fitness services to its members. As a thriving fitness club, the company prides itself on creating a positive and motivating environment for both its members and employees. With a strong commitment to fostering growth and development, National Fitness Center places a deep emphasis on teamwork, high-quality customer service, and operational excellence to ensure the best experience for every individual who walks through its doors. The organization has a widespread portfolio of physical locations, collectively ensuring that... Show More
Job Requirements
- High school diploma or GED
- 1-2 years management experience highly desired
- knowledge of fitness including equipment, personal training, and group fitness
- strong service orientation
- strong oral and written communication skills
- work quality accuracy and timeliness
- excellent task completion and follow-through skills
- professionalism and cooperation skills
- ability to travel occasionally
- willingness to work flexible shifts including evenings, weekends, and holidays
- CPR/AED certification within first 60 days
- passion for fitness, health, wellness industry
Job Qualifications
- High school diploma or GED required
- 1-2 years management experience highly desired
- desired knowledge, experience, and understanding of fitness including equipment, personal training, and group fitness
- strong service orientation and desire to deliver an outstanding member experience
- strong oral and written communication skills, with the ability to work professionally and effectively with people at all levels of the organization
- work quality must be highly accurate, timely, and in accordance with company policy and procedures with a high regard and propensity for safety
- excellent task completion and follow-through skills and ability to maintain focus in a hectic and evolving environment
- must demonstrate professionalism, cooperation, and ability to work well with all parties
- ability to travel occasionally for company meetings and based on business needs
- willing and able to work a flexible shift including evenings, weekends, and holidays
- bilingual skills a plus
- CPR/AED certification required within first 60 days of hire
- passion for fitness, health, wellness industry
Job Duties
- Responsible for meeting monthly club quotas and personal sales quotas through direct selling and motivation of subordinate team
- at attract new members and retains current members by maintaining club operations and assuring that the team completes and follows the Membership/Fitness Consultant's Job Description
- service all members and internal departments by always extending excellent customer service
- ensures new team is well trained in customer service and safety, by scheduling them with training personnel and/or trains as needed
- supervision of subordinate team
- schedule team member shifts, calculate current and anticipated payroll per budget requirements
- assure all shifts are covered
- on a weekly basis do one of the following: read, listen to audio, watch videos, or attend seminars that are industry related
- initiate new member sign ups by explaining promotions, membership paperwork and conducting club tours
- assist subordinate team with the closing of memberships by performing TOs
- recognize and work to maintain existing membership by greeting members with information on upcoming events, asking members if questions may be answered or if assistance is needed
- maintain department supplies inventory by anticipating needs, placing orders with appropriate departments, and verifying delivery
- maintain the cleanliness and professional appearance of the club and the team
- periodic club walk through daily to evaluate the cleanliness and maintenance needs of the interior and exterior of the club
- ensuring that the maintenance and repair of all facility and exercise equipment is done on a timely manner
- continuously enforce and inform all Company team of changes in policy, promotions, and programs by conducting daily and weekly team meetings and writing memos
- resolve and document all member and team member issues by researching policies and procedures and providing answers
- report progress or resolutions to General Manager
- work effectively with Program Directors by scheduling, preparing, and planning club events
- meet Company service objectives by training and developing team to responsibly service our members and memberships
- ensures efficient communication to team
- promotes thorough knowledge of all club operations and programs to all team
- achieve financial objectives by preparing and maintaining, scheduling and expenditures
- drive team results by counseling, performance management with team members, planning, monitoring, and appraising job results
- complete Company operational requirements by scheduling and assigning team members cross training team members and following up on work results
- effectively follows through on membership issues, requests, and problems by making immediate decisions or seeks guidance from supervisor
- promote Company programs and events by developing a club promotion plan to publicize events to members internally by Posters, Flyers, Announcements, Mail Outs, and through Team
- ensure all Company team member policies and procedures are consistent by training, communicating and familiarizing self and others
- contribute and monitors programs and events by working cooperatively with the Program Directors to maximize effectiveness of each program
- attend and participate in required meetings and trainings as needed
- job responsibility may be altered as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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