Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $70,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401k
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
Hyatt Place St Petersburg is a distinguished hotel located in the vibrant city of St Petersburg, Florida, known for its modern accommodations and exceptional guest experiences. As part of the Hyatt Hotels Corporation, Hyatt Place offers guests a blend of comfort, convenience, and contemporary style, catering to both business and leisure travelers. With a strong commitment to quality service, the hotel upholds the company's reputation for excellence and innovation in hospitality. Hyatt Place St Petersburg is situated in a prime location, providing easy access to local attractions, dining, and entertainment, making it a preferred choice among visitors to the area.... Show More
Job Requirements
- Able to work most weekends and holidays
- Report to work on time and in proper uniform
- Knowledge and/or ability to operate a computer
- Three plus years of relevant experience in the hotel industry
- Knowledge of accounting and budgeting
- Ability to stand/walk for up to 8 hours
- Occasional lifting, pushing and pulling
Job Qualifications
- Successful track record in hotel management
- Knowledge of accounting and budgeting
- Three plus years of relevant experience in the hotel industry
- Bachelor’s degree preferably hotel management or equivalent education a plus
- Effective and innovative in handling and solving problems in the workplace
- Remain positive and helpful while working in a fast-paced environment
- Committed to the success and growth of the company
- Act honorably, even when no one is watching
- Eagerness to grow and/or develop within the company
- Passionately provide personalized guest service
Job Duties
- Ensure company and brand standards of operations are strictly adhered to
- Ensure department heads have proper coverage through adequate staffing
- Spend time in the lobby during peak check in and check out hours to engage with the guests
- Resolve guest issues to ensure high guest satisfaction in a tactful and courteous manner
- Review guest service scores daily to identify areas of improvement, recognize positive achievement and implement correct action where necessary
- Monitor the operation to ascertain budgeted goals are achieved
- Maintain high sanitation standards for food handling and maintenance equipment
- Counsel, coach, discipline and terminate team members as appropriate with GM/HR review and input to ensure compliance with company policy
- Hire and train team members to maintain a smooth and efficient operation
- Ensure all brand standard training is completed within the required time frame as dictated by the brand or state law i.e. guest service training, orientation, TIPS, food safety, etc
- Ensure weekly schedules reflect business needs and are adjusted accordingly
- Maintain personnel and payroll files in compliance with Company policy
- Work with housekeeping and engineering to block rooms as necessary for maintenance
- Promote a safe work environment to minimize liability and expense
- Regularly walk the property to evaluate the hotel's physical condition and communicate with team members
- Ensure property reports are completed with accurate information and are in compliance with company policy
- Report any items in need of repair
- Follow all safety procedures while working
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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