Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $26.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a globally recognized hospitality company known for its diverse portfolio of hotels, resorts, and branded residences. With a reputation for delivering exceptional guest experiences, Sonesta has established itself as a leading player in the extended stay hotel market. The company prides itself on providing comfortable accommodations, outstanding customer service, and a distinctive blend of modern amenities and local charm. Sonesta’s extended stay brand, Sonesta ES Suites, caters to business travelers, families, and guests seeking a home-away-from-home experience with spacious suites and services tailored to longer stays. With a strong presence across the United States and other key markets,... Show More
Job Requirements
- Valid driver's license required
- Frequently standing up, bending, climbing, kneeling, and moving about the facility
- Exposure to commercial cleaning chemicals
- Carrying, lifting or pulling items weighing up to 50 pounds
- Frequently handling objects and equipment
- Will be required to work mornings, evenings, weekends, and holidays
Job Qualifications
- Bachelor's degree in Hotel Administration, Business Administration or related field preferred
- Three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred
- Ability to speak, read, and write fluent English
- other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances
- Problem solving, reasoning, motivating, organizational and training abilities
- Ability to prioritize and organize work assignments
- Experience with Microsoft Office and Opera systems preferred
- Ability to travel including some overnight travel
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients
- Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates
- Create processes and procedures to ensure the hotel is properly supplied, maintained, and clean
- Manage direct sales activities in partnership with Regional Sales Director and Global Sales Office
- Directly supervise the hotel’s Director of Sales and collaborate on sales and marketing plans
- Manage seasonal demand strategy with Regional Revenue Manager including room pricing and length of stay adjustments
- Regularly sell hotel rooms through direct client contact
- Establish and implement service recovery guidelines ensuring guest satisfaction
- Manage brand positioning through marketing programs and guest recognition initiatives
- Oversee front office, housekeeping, and food and beverage operations via Operations Manager
- Supervise physical plant maintenance through Maintenance Manager
- Attend evening social and breakfast events representing hotel management and prospecting sales leads
- Lead development and monitoring of capital and operational budgets
- Work with Finance Department on variance identification and financial reporting
- Ensure proper financial process management in partnership with General Ledger Accountant
- Manage physical building, grounds, and parking maintenance with National Engineering and Facilities Operations
- Oversee human resources and benefits programs including recruiting, onboarding, training, and performance management
- Manage information technology systems and assets in coordination with IT representatives
- Oversee purchasing processes and supplier relationships with Procurement representatives
- Enforce hotel standards, policies, and procedures within departments
- Act as Manager on duty as required
- Ensure compliance with federal, state and local laws related to health, safety and alcohol services
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter