Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company managing assets valued at over $15 billion across a diverse and global portfolio of more than 400 hotels. With properties spanning North America, Europe, the Caribbean, and Latin America, Highgate is recognized as a forward-thinking leader within the hospitality sector. The company boasts a 30-year legacy marked by innovation and excellence, providing comprehensive guidance across all stages of the property lifecycle, including planning, development, recapitalization, and disposition. Highgate’s expertise encompasses the development and management of a varied range of hotel brands, from bespoke lifestyle labels to well-established legacy... Show More
Job Requirements
- Five to six years of progressive hotel experience
- Bachelor’s Degree preferred
- Ability to work long hours
- Effective communication skills
- Strong guest service orientation
- Ability to multitask and prioritize
- Compliance with hotel policies and standards
- Regular attendance
- Professional appearance and grooming
- Ability to handle and resolve problems
- Ability to maintain confidentiality
- Ability to perform light physical work
- Willingness to attend meetings and trainings
- Ability to participate in Manager on Duty coverage
- Ability to motivate and develop staff
- Ability to work as part of a team
- Ability to adapt to a dynamic hotel environment
Job Qualifications
- At least 5-6 years progressive experience in a hotel
- Bachelor’s Degree preferred
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills
- Attentive friendly courteous and service oriented manner
- Effective listening and clarifying concerns skills
- Ability to multitask and prioritize departmental functions
- Attend all hotel required meetings and trainings
- Participate in Manager on Duty coverage as required
- Regular attendance compliant with scheduling needs
- Maintain high standards of personal appearance and grooming
- Comply with hotel standards and regulations
- Ability to identify problem areas and implement solutions
- Effective problem handling skills including anticipation and resolution
- Ability to understand and evaluate complex information
- Ability to maintain confidentiality
- Ability to perform light work up to 20 pounds occasionally
- Perform other duties as requested by management
Job Duties
- Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and daily client meetings
- Tour operating departments daily making adjustments via department heads
- Conduct weekly staff meetings including training sessions and sales and operations reviews
- Meet all financial review dates and corporate directed programs timely
- Hold monthly financial review with all department managers and supervisors
- Ensure department heads maintain budgeted productivity and accounting procedures
- Develop managers for future advancement through training programs
- Participate in Manager on Duty coverage as scheduled
- Maintain direct contact with management trainees
- Adhere to Highgate hotel policies and train new managers for compliance
- Oversee and assist in the hotel budget process as required
- Ensure training in service standards using Highgate training steps
- Assist in creating a positive team-oriented environment focused on guest service
- Inspect rooms regularly with housekeeping and engineering
- Ensure daily processing of invoices via accounts payable process
- Provide monthly financial documents to corporate office
- Ensure cleanliness and maintenance of the property through inspections and preventive maintenance
- Ensure employees are attentive friendly courteous and efficient
- Forecast and analyze monthly financial position
- Conduct all management interviews and enforce hiring procedures
- Interview final candidates for management positions before offers
- Perform Executive Committee members performance appraisals and ensure manager compliance
- Motivate coach counsel and discipline management personnel per SOPs
- Perform duties as requested by Vice President or Regional Director
- Ensure fair equitable treatment of all employees
- Meet clients on property to assist sales
- Engage with guests in public areas during peak times
- Manage hotel safe security and monthly audits
- Conduct monthly credit meetings and participate in credit and collection policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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