Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $72,000.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Life insurance
Job Description
Highgate is a renowned real estate investment and hospitality management company with an impressive portfolio that includes over $15 billion in assets under management and more than 400 hotels worldwide, spanning regions such as North America, Europe, the Caribbean, and Latin America. With a solid 30-year history as an innovator in the hospitality industry, Highgate provides expert guidance through every stage of the property lifecycle, from initial planning and development to recapitalization and disposition. The company is distinguished by its development of a diverse array of lifestyle hotel brands, legacy brands, and independent hotels and resorts, all characterized by contemporary... Show More
Job Requirements
- Bachelor's degree preferred
- 5-6 years of progressive hotel experience
- Ability to work long hours when required
- Warm and friendly demeanor
- Effective verbal and written communication skills
- Strong listening and problem-solving abilities
- Ability to multitask and prioritize
- Attend all required meetings and trainings
- Participate in management coverage as required
- Regular attendance and punctuality
- High standards of appearance and grooming
- Compliance with safety and operational standards
- Proactive productivity and problem identification
- Effective problem handling
- Ability to analyze and evaluate complex data
- Confidentiality maintenance
- Ability to perform light physical work
- Perform additional duties as assigned.
Job Qualifications
- At least 5-6 years progressive experience in a hotel
- Bachelor's degree preferred
- Maintain warm and friendly demeanor at all times
- Effective verbal and written communication skills with all levels of employees and guests
- Effective listening, understanding and problem clarification skills
- Ability to multitask and prioritize departmental functions to meet deadlines
- Attend all required meetings and trainings
- Participate in M.O.D. coverage as needed
- Maintain regular attendance in line with company standards
- High standards of personal appearance and grooming including wearing nametags
- Comply with company standards and regulations for safe and efficient operations
- Proactive in identifying and solving problems
- Ability to understand and evaluate complex information and data
- Maintain confidentiality of information
- Perform light work involving up to 20 pounds of force occasionally and up to 10 pounds frequently
- Perform other duties as requested by management.
Job Duties
- Play a pivotal role in hotel sales efforts including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis
- Tour the operating departments daily making adjustments as needed via department heads
- Conduct weekly staff meetings including weekly training sessions and review of sales and operations efforts
- Meet all financial review dates and corporate directed programs in a timely fashion
- Hold monthly financial review meetings with all department managers, M.I.D.s and available supervisors
- Ensure department heads maintain budgeted productivity levels and standard accounting procedures
- Develop managers for future advancement through competency training and corporate training programs
- Participate in required M.O.D. coverage as scheduled
- Maintain direct contact with and monitor the development of management trainees
- Adhere to all company policies and train new managers to ensure compliance
- Oversee and assist in the budget process as required
- Ensure training in service standards is conducted in each department
- Assist in creating a positive team-oriented environment focusing on guest and employee development
- Inspect rooms regularly with housekeeping and engineering managers
- Ensure complete processing of invoices daily using A/P process
- Ensure financial documents are received by corporate office monthly in compliance with accounting calendar
- Ensure cleanliness and maintenance of physical property through inspections and preventive maintenance
- Ensure employees are attentive, friendly, courteous and efficient with guests and colleagues
- Forecast monthly hotel financial position estimating revenues and expenses
- Prepare and conduct all management interviews and follow hiring procedures
- Interview all prospective final candidates for vacant management positions
- Perform executive committee members performance appraisals and ensure manager compliance
- Motivate, coach, counsel and discipline management personnel as per policy
- Perform duties as requested by Vice President or Regional Director
- Ensure fair and equitable treatment of all employees
- Meet clients on property to assist sales effort
- Be in public areas during peak times to greet and assist guests
- Ensure procedures for handling hotel safe and monthly audits are followed
- Conduct monthly credit meetings and participate in credit and collection policies.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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