Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
Highgate Hotels is a prominent real estate investment and hospitality management company with a legacy spanning over 30 years. Managing a vast portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate commands over 15 billion dollars in assets. Known for its innovative approach in the hospitality industry, Highgate leads with an expert understanding of the entire property lifecycle, from strategic planning and development to recapitalization and disposition. The company is widely recognized for its diverse range of bespoke lifestyle hotel brands, alongside established legacy brands and independent hotels and resorts that offer contemporary... Show More
Job Requirements
- At least a high school diploma or equivalent
- Minimum 5 years experience in hotel management or related field
- Strong leadership and interpersonal skills
- Excellent organizational and multitasking abilities
- Proficient in financial forecasting and budgeting
- Ability to work long hours including weekends and holidays
- Excellent communication skills both verbal and written
- Ability to maintain a warm and friendly demeanor
- Willingness to participate in M.O.D. schedule and shift coverage
- Ability to maintain high standards of personal appearance and grooming
- Commitment to uphold company policies and safety regulations
- Ability to assess and solve complex problems effectively
- Capacity to maintain confidentiality
- Ability to perform light physical tasks as required
- Flexible and adaptable to changing hotel operational needs
Job Qualifications
- At least 5-6 years progressive experience in a hotel
- Bachelor's degree preferred
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills with all levels of employees and guests
- Effective listening and ability to clarify concerns raised by employees and guests
- Ability to multitask and prioritize departmental functions
- Approach all encounters with an attentive friendly courteous and service-oriented manner
- Attend all hotel required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance in compliance with company standards
- Maintain high standards of personal appearance and grooming including wearing nametags
- Comply with company standards to encourage safe and efficient hotel operations
- Maximize efforts towards productivity and assist in implementing solutions
- Effective in handling problems including anticipating preventing identifying and solving problems
- Ability to understand and evaluate complex information and data to meet objectives
- Ability to maintain confidentiality of information
- Ability to perform light physical work including lifting up to 20 pounds occasionally
Job Duties
- Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts daily weekly and monthly
- Tour operating departments daily making adjustments via department heads
- Conduct weekly staff meetings including weekly training sessions presented by managers and self using steps to effective training and review previous and future sales and operations efforts
- Meet all financial review dates and corporate directed programs timely
- Hold a monthly financial review with all department managers M.I.D.s and supervisors
- Ensure department heads maintain budgeted productivity levels and standard checkbook accounting procedures
- Develop managers for future advancement through competency and corporate training programs
- Participate in required M.O.D. coverage as scheduled
- Maintain direct contact with and monitor the development of management trainees
- Adhere to all company policies and procedures and train new managers to ensure compliance
- Oversee and assist in budget processes as required
- Ensure training in service standards is taking place in each department including compliance to Garden Standard of the Week
- Assist in creating a positive team-oriented environment focused on guests through employee development and motivation
- Inspect rooms regularly with Housekeeping Manager and Property Engineer
- Ensure complete processing of invoices daily using A/P process
- Ensure all financial document information is received by Corporate Office monthly per accounting calendar
- Ensure cleanliness and maintenance of the physical property through inspections and preventive maintenance programs
- Ensure employees are attentive friendly courteous and efficient in interactions
- Forecast monthly the hotel’s financial position estimating revenues and expenses analyzing data to generate accurate reforecast
- Prepare and conduct all management interviews and follow hiring procedures
- Interview all final candidates for vacant management positions prior to offers
- Perform performance appraisals for Executive Committee members and ensure compliance in performance administration
- Motivate coach counsel and discipline management personnel ensuring compliance with standards
- Perform any other duties as requested by Vice President or Regional Director of Operations
- Ensure all employees receive fair and equitable treatment according to policies
- Meet clients on property including touring contacts and potential clients to assist sales
- Be in public areas during peak times greeting guests offering assistance
- Ensure security and monthly audits of hotel safe procedures
- Conduct monthly credit meetings and take active role in credit and collection policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Popular Cities
Jobs By Filter