Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $72,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company, managing a global portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America, with assets exceeding $15 billion. With over 30 years of experience, Highgate is recognized for its innovative approach in the hospitality industry, offering expert guidance throughout the property lifecycle—from planning and development to recapitalization or disposition. The company is known for developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, as well as independent hotels and resorts. Highgate integrates contemporary programming and digital innovation, utilizing advanced revenue management... Show More
Job Requirements
- Bachelor’s degree preferred
- 5-6 years progressive hotel experience
- Strong verbal and written communication skills
- Warm and friendly demeanor
- Ability to multitask and prioritize
- Attend required meetings and trainings
- Participate in management coverage
- Maintain regular attendance
- High standards of personal appearance
- Compliance with safety and operational standards
- Problem-solving skills
- Ability to maintain confidentiality
- Ability to lift up to 20 pounds
- Flexible work hours
- Ability to perform duties as assigned
Job Qualifications
- At least 5-6 years progressive experience in a hotel
- Bachelor’s Degree preferred
- Maintain a warm and friendly demeanor at all times
- Effective communication skills verbal and written with employees and guests
- Effective listener capable of understanding and clarifying concerns
- Ability to multitask and prioritize to meet deadlines
- Attend all required meetings and trainings
- Participate in management coverage as required
- Maintain regular attendance as per scheduling needs
- Maintain high personal appearance and grooming standards
- Comply with company standards for safe and efficient operations
- Identify problem areas and implement solutions
- Effective in handling problems by anticipating and solving
- Ability to evaluate complex information and data
- Maintain confidentiality of information
- Able to perform light physical work up to 20 pounds
- Perform other duties as requested by management
Job Duties
- Play a pivotal role in hotel sales efforts including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts
- Tour operating departments daily making adjustments with department heads
- Conduct weekly staff meetings including training sessions and review sales and operations efforts
- Meet all financial review dates and corporate programs timely
- Hold monthly financial review meetings with department managers and supervisors
- Ensure department heads maintain budgeted productivity and accounting procedures
- Develop managers for advancement through competency and corporate training
- Participate in management coverage as scheduled
- Monitor development of management trainees
- Adhere to all company policies and train new managers for compliance
- Assist in budget process as required
- Ensure service standards training in all departments
- Promote positive team environment focusing on guest service
- Inspect rooms regularly with housekeeping and engineering
- Oversee invoice processing using A/P process
- Ensure monthly financial documents are compliant and submitted
- Ensure cleanliness and maintenance through inspections and preventive programs
- Ensure employees maintain attentive, friendly, courteous and efficient interactions
- Forecast monthly financial positions analyzing revenues and expenses
- Conduct management interviews and hiring procedures
- Interview final candidates for management positions
- Perform executive committee performance appraisals
- Motivate, coach, counsel and discipline management personnel
- Perform additional duties as requested by Vice President or Regional Director
- Ensure fair and equitable treatment of employees
- Meet clients and potential clients on property
- Be present in public areas during peak times greeting guests
- Follow procedures for hotel safe security and audits
- Conduct monthly credit meetings and enforce credit and collection policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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