Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career Development
Employee Discounts
training programs
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with an impressive portfolio valued at over $15 billion in assets under management. Spanning more than 400 hotels globally across North America, Europe, the Caribbean, and Latin America, Highgate is a dominant force in the hospitality industry. With a solid 30-year reputation for innovation and excellence, the company offers expert management solutions throughout the entire property lifecycle, including planning, development, recapitalization, and disposition stages. This seasoned hospitality leader continues to build a diverse collection of lifestyle hotel brands, legacy brands, and independent hotels and resorts that feature contemporary... Show More
Job Requirements
- Bachelor’s degree preferred
- Minimum 5-6 years of progressive hotel experience
- Excellent communication skills both verbal and written
- Strong leadership and team development capabilities
- Ability to multitask and manage priorities effectively
- Maintain a professional and friendly demeanor at all times
- Willingness to work long hours when necessary
- Compliance with Highgate hotel standards and policies
- Ability to handle confidential information responsibly
- Maintain physical ability to perform light work duties
- Attend all required meetings and training sessions
- Participate actively in management coverage as scheduled
- Regular and punctual attendance
- Adherence to company's grooming and appearance standards
- Problem-solving skills and ability to manage complex tasks
- Commitment to guest satisfaction and employee development
Job Qualifications
- At least 5-6 years progressive experience in a hotel
- Bachelor’s Degree preferred
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills with employees and guests
- Ability to listen understand and clarify employee and guest concerns
- Ability to multitask and prioritize departmental functions
- Approach all interactions with attentiveness friendliness courtesy and service orientation
- Attend all required hotel meetings and trainings
- Participate in M.O.D. coverage as needed
- Maintain regular attendance as per scheduling needs
- Maintain high standards of personal appearance and grooming including wearing nametags
- Comply with Highgate Hotel Standards and regulations for safety and efficiency
- Maximize productivity efforts and problem solve
- Ability to handle complex information and maintain confidentiality
- Ability to perform light physical work involving exertion of up to 20 pounds
- Perform other duties as assigned by management
Job Duties
- Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts daily weekly and monthly
- Tour operating departments daily making adjustments via department heads
- Conduct weekly staff meetings including weekly training sessions and review of previous and future sales and operations efforts
- Meet all financial review dates and corporate directed programs timely
- Hold monthly financial review with department managers and supervisors
- Ensure department heads maintain budgeted productivity and accounting procedures
- Develop managers for future advancement through competency and corporate training
- Participate in M.O.D. coverage as scheduled
- Maintain direct contact with and monitor management trainees
- Adhere to all Highgate Hotel policies and train new managers for compliance
- Oversee and assist in the budget process
- Ensure service standards training and compliance in all departments
- Assist in creating a positive team-oriented environment focusing on guest and employee development
- Inspect rooms regularly with housekeeping and property engineer
- Ensure complete processing of daily invoices using A/P process
- Ensure financial documents reach Corporate Office monthly in compliance with accounting calendar
- Maintain cleanliness and maintenance of property through inspections and preventive maintenance
- Ensure employees interact attentively and courteously with guests and others
- Forecast monthly financial position by estimating revenues and expenses
- Prepare and conduct management interviews and ensure procedural compliance
- Interview all final candidates for management positions prior to offer extension
- Perform Executive Committee performance appraisals and ensure compliance
- Motivate coach counsel and discipline management staff per policy
- Perform other duties as requested by Vice President or Regional Director of Operations
- Ensure fair and equitable treatment of employees
- Meet clients on property for sales support
- Greet guests and offer assistance in public areas during peak times
- Ensure secure hotel safe handling and monthly audits
- Conduct monthly credit meetings and support credit and collection policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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