Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,888.00 - $47,500.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities
Daily Pay access
Job Description
WoodSpring Suites in Henrico, VA, is a part of Hotel Management & Consulting, Inc., a reputable company specializing in hospitality services. WoodSpring Suites is known for providing extended stay lodging with a focus on affordability, comfort, and convenience for travelers. The company takes pride in creating a welcoming environment that balances excellent service standards with guest satisfaction. In Henrico, VA, the WoodSpring Suites operates as a hotel, serving a diverse clientele including business travelers, families, and long-term guests, ensuring a consistently positive lodging experience.
The company culture at WoodSpring Suites emphasizes a performance-based environment where dedication and hard work a... Show More
The company culture at WoodSpring Suites emphasizes a performance-based environment where dedication and hard work a... Show More
Job Requirements
- Minimum high school diploma or equivalent
- At least 1 year of hotel leadership experience including front desk and back-of-house operations
- Proficiency in computer skills
- Ability to lead and train a team
- Strong communication skills
- Capability to problem-solve proactively
- Ability to perform physical tasks such as kneeling, squatting, standing, sitting, bending, twisting for extended periods
- Ability to lift, push, and pull up to 20lbs regularly and occasionally up to 50lbs
Job Qualifications
- Minimum of 1 years' experience in hotel leadership, including front desk and back-of-house operations
- Proficient computer skills
- Strong team building skills
- Excellent organizational, time management, and problem-solving abilities
- Effective oral and written communication skills
- Proactive in solving problems
Job Duties
- Train and provide guidance to staff
- Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
- Provide hands-on support and guidance to ensure the team achieves outstanding results
- Post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts
- Ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing any guest concerns
- Monitor and follow up on guest feedback and concerns, suggest and sell amenities, and ensure guest and property security
- Assign rooms to be cleaned by housekeeping and aid General Manager in inspecting rooms
- Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork
- Network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
- Lead in-house guest sales and marketing initiatives to increase occupancy
- Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
- Flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences
- Know and follow property emergency procedures and ensure the security needs of the property and guests are met
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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