Assistant General Manager
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,000.00 - $55,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
The hiring establishment is a well-established hotel located in Mobile, Alabama, known for its commitment to delivering exceptional guest experiences and operational excellence. As a full-service hotel, it offers a range of amenities and services, including comfortable rooms, diverse food and beverage options, and engineering support to maintain a top-notch facility. The hotel prides itself on maintaining high standards in revenue management, cost control, and quality assurance, ensuring that each guest's stay is memorable and satisfying. The organization fosters a collaborative work environment where departmental leaders work closely with the General Manager to achieve financial targets and elevate guest satisfaction.... Show More
Job Requirements
- Bachelor's degree in hotel management, business or related field
- At least 5 years of leadership experience in hotel operations or an equivalent combination of education and experience
- Prior experience as a department head or executive committee member in food and beverage or rooms division preferred
- Strong computer skills including word processing and spreadsheet proficiency
- Familiarity with brand specific property management systems
- Excellent communication and listening skills
- Ability to analyze business and financial reports
- Ability to work in compliance with local, state and federal regulations
- Ability to handle guest complaints and employee relations effectively
- Ability to make independent decisions based on data and experience
- Ability to work overtime and irregular hours
- Ability to lift and carry up to 25 lbs
- Ability to walk extended distances
- Ability to work under normal office conditions and collaborate closely with others
Job Qualifications
- Bachelors degree in hotel management, business or related field
- 5 years leadership experience in hotel operations or equivalent combination of education and experience
- Hilton brand experience highly preferred
- Strong computer skills including word processing and spreadsheets
- Familiarity with brand specific property management systems
- Excellent communication, presentation and listening skills
- Ability to read and interpret business records and statistical reports
- Ability to use mathematical skills to interpret financial information and prepare budgets
- Ability to analyze and interpret policies established by administrators
- Ability to make decisions based on production reports, facts and experience
Job Duties
- Oversees rooms division, food and beverage division as well as engineering discipline
- Oversees development of new programs that increase guest satisfaction and operational excellence
- Receives and responds to guest complaints in a timely manner
- Ensure that daily inventory is managed to maximize all potential room revenue and ensure budgeted room revenues are met
- Supervise the food and beverage department including food preparation and service to maintain operational standards and maximize profits
- Generate an atmosphere that provides security and safety for all internal and external guests
- Establish and maintain cost control systems for rooms and food and beverage related inventories
- Participate in the development of short term and long term financial and operational plans for the hotel
- Supervise ongoing maintenance program including internal and external areas of the hotel
- Monitor and maintain property cleanliness guidelines
- Oversee advertising opportunities and ensure participation in brand specific programs
- Ensure high associate morale by rewarding team members who exceed guest expectations
- Oversee implementation and development of training programs
- Maintain compliance with all local, state and federal laws and regulations
- Involved with hiring and disciplinary decisions
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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