Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,406.00 - $62,906.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical
Dental
Vision
Paid Time Off
DailyPay access
Employee assistance program
career growth
Job Description
Hotel Management & Consulting, Inc. is a reputable hospitality management company dedicated to delivering exceptional guest experiences and operational excellence. Specializing in hotel management and consulting services, the company operates with a strong commitment to fostering a professional environment where both employees and guests thrive. Headquartered in Syracuse, NY, Hotel Management & Consulting, Inc. partners with various properties to enhance their operational efficiency, service standards, and market presence. Their approach is grounded in performance-based culture, emphasizing merit-based advancement and a respectful work-life balance for their teams. The company prides itself on a small yet highly skilled and dedicated team of... Show More
Job Requirements
- Minimum of 1 years’ experience in hotel leadership, including front desk and back-of-house operations
- Proficient computer skills
- Strong team building skills
- Excellent organizational, time management, and problem-solving abilities
- Effective oral and written communication skills
- Proactive problem-solving skills
- Ability to perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time
- Ability to lift, push and pull up to 20lbs regularly, occasionally up to 50lbs
Job Qualifications
- Minimum of 1 years’ experience in hotel leadership, including front desk and back-of-house operations
- Proficient computer skills
- Strong team building skills
- Excellent organizational, time management, and problem-solving abilities
- Effective oral and written communication skills
- Proactive in solving problems
Job Duties
- Train and provide guidance to staff
- Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
- Provide hands-on support and guidance to ensure the team achieves outstanding results
- Post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts
- Ensure the hotel is always "Guest Ready" by maintaining high standards of cleanliness and swiftly addressing any guest concerns
- Monitor and follow up on guest feedback and concerns
- Suggest and sell amenities
- Ensure guest and property security
- Assign rooms to be cleaned by housekeeping and aid General Manager in inspecting rooms
- Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork
- Network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
- Lead in-house guest sales and marketing initiatives to increase occupancy
- Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
- Flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences
- Know and follow property emergency procedures and ensure the security needs of the property and guests are met
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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