Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $72,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Highgate Hotels is a distinguished real estate investment and hospitality management company boasting over $15 billion in assets under management. With a global portfolio exceeding 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate has established itself as a leader in the hospitality sector. For more than 30 years, Highgate has been at the forefront of innovation in the hotel industry, providing expert guidance throughout all phases of the property lifecycle, including planning, development, recapitalization, and disposition. Their impressive portfolio encompasses bespoke lifestyle hotel brands, legacy brands, as well as independent hotels and resorts, each featuring contemporary... Show More
Job Requirements
- Bachelor’s degree preferred
- At least 5-6 years progressive hotel experience
- Strong verbal and written communication skills
- Ability to multitask and prioritize
- Maintain warm and friendly demeanor
- Attend required meetings and trainings
- Participate in Manager on Duty coverage
- Maintain personal grooming and appearance standards
- Adhere to Highgate policies and procedures
- Strong problem-solving skills
- Maintain confidentiality
- Ability to perform light physical work
- Maintain regular attendance
- Flexible to work long hours when required
Job Qualifications
- At least 5-6 years progressive experience in a hotel
- Bachelor’s degree preferred
- Ability to maintain a warm and friendly demeanor at all times
- Strong verbal and written communication skills with all levels of employees and guests
- Effective listening, understanding, and clarifying concerns raised by employees and guests
- Ability to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters with attentiveness, friendliness, courtesy and service orientation
- Attend all required hotel meetings and trainings
- Participate in Manager on Duty coverage as required
- Maintain regular attendance as per Highgate Hotel Standards
- High standards of personal appearance and grooming including wearing nametags
- Compliance with Highgate Hotel Standards for safe and efficient operations
- Ability to identify problem areas and implement solutions
- Effective problem handling including anticipating, preventing, identifying and solving problems
- Ability to understand and evaluate complex information and data from various sources
- Ability to maintain confidentiality of information
- Ability to perform light work exerting up to 20 pounds occasionally and up to 10 pounds frequently
Job Duties
- Play a pivotal role in hotel sales efforts including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts daily, weekly and monthly
- Tour operating departments daily making adjustments as needed via department heads
- Conduct weekly staff meetings including training sessions and sales/operations review
- Meet financial review dates and corporate directed programs in a timely fashion
- Hold monthly financial reviews with all department managers and available supervisors
- Ensure department heads maintain budgeted productivity and accounting procedures
- Develop managers through competency and corporate sponsored training programs
- Participate in Manager on Duty coverage as scheduled
- Monitor development of management trainees
- Adhere to all Highgate hotel policies and train new managers for compliance
- Assist in Highgate hotel budget process
- Ensure service standards training using Highgate's effective training steps including Garden Standard of the Week
- Create a positive team-oriented environment focusing on guest through employee development and motivation
- Inspect rooms regularly with Housekeeping Manager and Property Engineer
- Ensure complete daily processing of invoices using Accounts Payable process
- Provide financial information monthly to Corporate Office complying with accounting calendar
- Maintain cleanliness and maintenance through inspections and preventive maintenance with department managers
- Ensure employees are attentive, friendly, courteous and efficient in interactions
- Forecast monthly hotel financial position estimating revenues and expenses
- Conduct management interviews and enforce hiring procedures per Highgate SOPs
- Interview final candidates prior to any offer
- Perform Executive Committee members performance appraisals and ensure compliance
- Motivate, coach, counsel and discipline management personnel according to SOPs
- Perform other duties as requested by Vice President or Regional Director
- Ensure fair and equitable treatment for all employees
- Meet and assist clients on property
- Be present in public areas during peak times greeting guests
- Ensure procedures for handling hotel safe and monthly audits are followed
- Conduct monthly credit meetings and participate actively in credit and collection policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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