Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid Time Off
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a prominent hotel management company known for its noteworthy portfolio of hotels and an impressive pipeline of new properties and acquisitions. With a foundational focus on people rather than just numbers, Ascent Hospitality thrives on cultivating a work culture that ensures memorable and positive experiences for both team members and guests. The company’s reputation is built on a commitment to service excellence, collaborative teamwork, and a unified purpose to drive hospitality standards to new heights. Offering competitive salaries and comprehensive benefit packages, Ascent Hospitality has established itself as a desirable employer for professionals in the hospitality industry... Show More
Job Requirements
- High school education required
- Minimum two years previous hotel operations and leadership experience
- Ability to work flexible shifts including weekends, holidays and nights
- Must be able to work without constant supervision
- Must be able to work desk shifts as needed
- Ability to multi-task and manage numerous priorities
- Excellent communication skills
- Knowledge of Microsoft Office
- Familiarity with office equipment operation
- Ability to stand or sit for extended periods
- Ability to lift or move objects up to 50 pounds
- Must be able to reach, bend, twist and stoop
- Must handle mentally and physically stressful situations effectively
Job Qualifications
- High school education required
- College degree preferred
- Minimum two years in hotel management role
- Previous experience with major hotel brands (e.g., Hilton, Marriott) is a plus
- Strong leadership and team-building skills
- Excellent verbal and written communication skills
- Knowledge of Microsoft Office Suite
- Ability to multi-task and manage priorities in a fast-paced environment
- Exceptional service orientation
- Proactive problem-solving abilities
- Experience managing medium to large teams
- Reliable and responsible with attention to detail
Job Duties
- Monitor and evaluate all department daily scheduling and activities to ensure successful operation of hotel facilities, services and amenities
- Partner with General Manager to create a positive work environment
- Serve as a support resource for front line staff in all departments
- Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact
- Plan, organize and delegate daily operational activities against forecasted business volume
- Drive effective communication across all departments to ensure consistency and understanding of objectives
- Issue supplies and equipment as needed and participate in regular inventories
- Intervene, assist and document instances of guest or employee incidents
- Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions
- Maintain compliance with company safety and security programs
- Fulfill Manager on Duty shifts as assigned
- Provide management support and coverage in other hotel areas as needed
- Conduct guest services meetings and keep employees informed
- Train staff on company and brand standards and rewards programs
- Establish consistent standard operating procedures and ensure staff compliance with appearance standards
- Respond to guest inquiries, complaints and special requests
- Create a motivating and positive work environment
- Track corporate accounts
- Oversee smooth operation of breakfast service
- Perform other duties assigned by supervisor or manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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