Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.50 - $26.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Highgate is a premier real estate investment and hospitality management company renowned globally for its extensive portfolio and innovative approach in the hospitality sector. With over $15 billion in assets under management, Highgate operates more than 400 hotels spanning key markets across North America, Europe, the Caribbean, and Latin America. Established over 30 years ago, Highgate has built a strong reputation as a pioneer and trendsetter, guiding properties through all phases of the property lifecycle including planning, development, recapitalization, and disposition. This commitment to excellence is reflected in their diverse portfolio which features bespoke lifestyle hotel brands, well-established legacy brands,... Show More
Job Requirements
- 5-6 years progressive experience in a hotel
- bachelor’s degree preferred
- long hours sometimes required
- maintain a warm and friendly demeanor at all times
- effective verbal and written communication with all levels of employees and guests
- ability to listen understand and clarify concerns
- multitask and prioritize departmental functions to meet deadlines
- attentive friendly courteous and service-oriented manner
- attend all hotel required meetings and trainings
- participate in M.O.D. coverage as required
- maintain regular attendance according to scheduling needs
- maintain high standards of personal appearance and grooming including wearing nametags
- comply with Highgate Hotel standards and regulations
- maximize productivity and identify and assist in solving problems
- effective in handling problems including anticipating preventing identifying and solving
- ability to understand and evaluate complex information and data
- maintain confidentiality of information
- ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly
- perform other duties as requested by management
Job Qualifications
- bachelor��s degree preferred
- at least 5-6 years progressive experience in a hotel
- strong leadership and management skills
- excellent verbal and written communication skills
- ability to multitask and prioritize departmental functions
- effective problem-solving skills
- customer service oriented
- experience in financial management and budgeting
- ability to work flexible hours
- familiarity with hospitality industry standards and practices
- team-building and employee development expertise
Job Duties
- play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts daily weekly and monthly
- tour the operating departments daily making adjustments as needed via department heads
- conduct weekly staff meetings including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards and review previous and future sales and operations efforts
- meet all financial review dates and corporate directed programs in a timely fashion
- hold a monthly financial review with all department managers M.I.D.s and available supervisors
- ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures
- develop managers for future advancement through competency training and corporate sponsored training programs
- participate in required M.O.D. coverage as scheduled
- maintain direct contact with and monitor the development of management trainees
- adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance
- oversee and assist in the Highgate Hotel budget process as required
- ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards including compliance in all departments to Highgate Hotel Garden Standard of the Week training
- assist in creating a positive team-oriented environment focusing on the guest through employee development and motivation
- inspect rooms regularly weekly at a minimum with both the Housekeeping Manager and Property Engineer
- ensure complete processing of invoices daily by using the A/P process
- ensure that all appropriate information for financial documents is received by the Corporate Office monthly in compliance with the monthly accounting calendar
- ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers
- ensure that employees are attentive friendly courteous and efficient in their interactions with guests managers and all other employees
- forecast monthly the hotel’s financial position by estimating revenues and line-by-line expenses analyze previous and projected data to generate an accurate reforecast
- prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.s
- ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff
- interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended
- perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.s and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff
- motivate coach counsel and discipline all management personnel according to Highgate Hotel S.O.P.s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps
- perform any other duties as requested by the Vice President or Regional Director of Operations
- ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.s
- meet clients on the property including meeting contacts and potential clients touring the property to assist in the sales effort
- be in the public areas during peak times greeting guests and offering assistance as needed
- ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur
- ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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