Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $50,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Flexible pay options
Employee assistance program
Career growth opportunities
Job Description
WoodSpring Suites in Wilmington, DE, is part of a reputed brand known for providing comfortable, extended-stay accommodations that combine affordability with quality. The hotel operates under the umbrella of Hotel Management and Consulting, Inc., a company dedicated to excellence in hospitality and customer service management. WoodSpring Suites is known for its inviting atmosphere tailored to long-term guests, including business travelers and families who require flexible, home-like settings during their stays. The company emphasizes a performance-based culture that values hard work balanced with personal life, and offers equal opportunities for advancement within a small and efficient team. The environment promotes respect,... Show More
Job Requirements
- Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time
- Ability to lift, push and pull up to 20lbs regularly and occasionally up to 50lbs
- Minimum of 1 years experience in hotel leadership including front desk and back-of-house operations
- Proficient computer skills
- Strong team building skills
- Excellent organizational, time management and problem-solving abilities
- Effective oral and written communication skills
- Proactive in solving problems
Job Qualifications
- Minimum of 1 years experience in hotel leadership including front desk and back-of-house operations
- Proficient computer skills
- Strong team building skills
- Excellent organizational, time management and problem-solving abilities
- Effective oral and written communication skills
- Proactive in solving problems
Job Duties
- Train and provide guidance to staff
- Discuss staff performance discrepancies and training needs with General Manager
- Attend and lead staff huddles
- Provide hands-on support and guidance to ensure the team achieves outstanding results
- Post checks in PMS
- Complete weekly labor tracker
- Manage payment due reports
- Post paid outs and receipts
- Ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing guest concerns
- Monitor and follow up on guest feedback and concerns
- Suggest and sell amenities
- Ensure guest and property security
- Assign rooms to be cleaned by housekeeping and assist General Manager in inspecting rooms
- Manage inventory
- Check property email
- Build relationships with vendors and guests
- Foster teamwork
- Network within the local community to promote the property and build strong relationships
- Lead in-house guest sales and marketing initiatives to increase occupancy
- Assist with housekeeping in rooms and daily completion of laundry and public space duties
- Cover employee shifts as needed to ensure operational continuity
- Know and follow property emergency procedures and ensure security needs are met
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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