Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,888.00 - $46,388.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Daily Pay access
Career growth opportunities
Job Description
WoodSpring Suites in Lebanon, TN is a part of the WoodSpring Suites brand, known for offering extended-stay hotel accommodations that focus on comfort, convenience, and affordability. The establishment provides a welcoming environment tailored for travelers seeking long-term lodging with the comforts of home. WoodSpring Suites embodies a commitment to quality service, clean and well-maintained facilities, and a friendly atmosphere, making it a preferred choice for both business and leisure guests in the area. The hotel operates with an efficient team dedicated to upholding high standards of hospitality and guest satisfaction.
This opportunity invites candidates to take on the role... Show More
This opportunity invites candidates to take on the role... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year experience in hotel leadership including front desk and back-of-house operations
- Proficient computer skills
- Ability to perform physical tasks such as kneeling, squatting, standing, sitting, bending, and twisting for long periods
- Ability to lift, push, pull up to 20 pounds regularly and occasionally up to 50 pounds
- Effective communication skills
- Availability to work flexible hours
- Commitment to uphold guest service and property safety standards
Job Qualifications
- Minimum of 1 year experience in hotel leadership including front desk and back-of-house operations
- Proficient computer skills
- Strong team building skills
- Excellent organizational skills
- Time management skills
- Problem-solving abilities
- Effective oral and written communication skills
- Proactive problem-solving approach
Job Duties
- Train and provide guidance to staff
- Discuss staff performance discrepancies and training needs with General Manager
- Attend and lead staff huddles
- Provide hands-on support and guidance to ensure the team achieves outstanding results
- Post checks in PMS and complete weekly labor tracker
- Manage payment due reports, postpaid outs and receipts
- Ensure the hotel is always guest ready by maintaining high cleanliness standards and swiftly addressing guest concerns
- Monitor and follow up on guest feedback and concerns
- Suggest and sell amenities
- Ensure guest and property security
- Assign rooms to be cleaned by housekeeping and assist General Manager in inspecting rooms
- Manage inventory
- Check property email
- Build relationships with vendors and guests
- Foster teamwork
- Network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
- Lead in-house guest sales and marketing initiatives to increase occupancy
- Assist with housekeeping in rooms and complete laundry duties and public space needs as needed
- Cover employee shifts flexibly to ensure operational continuity
- Know and follow property emergency procedures and ensure security needs are met
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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