Assistant General Manager

Lafayette, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $60,000.00 - $62,000.00

Work Schedule

On-call

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Flexible Schedule

Job Description

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation, dedicated to creating memorable family camping experiences. With a passion for hospitality and a commitment to excellence, Northgate Resorts operates a variety of campgrounds designed to provide safe, welcoming, and enjoyable environments for guests of all ages. The company values teamwork, efficiency, and a fast-paced, lean operational model, striving to make a positive impact on the lives of their guests while fostering a supportive workplace for their employees.

The Assistant General Manager position at Northgate Resorts is a full-time role offering excellent professional growth opportunities wit... Show More

Job Requirements

Ability to work weekends and holiday
Ability to work long hours during peak periods
Ability to be on call 24 hours a day during occasional periods
Must be able to work in a fast paced resort environment and perform physical duties of those they supervise
Must be able to lift up to 50 lbs
Must be able to remain in a stationary position
Must be able to regularly move throughout the resort
Must be able to continuously climb, balance, stoop, kneel, bend, crouch, and crawl
Must be able to manipulate fingers, hands, and arms to reach, carry, and lift
Must have valid driver’s license
Personable, enjoy working with children and people
Maintain a positive work environment by acting and communicating effectively with customers, clients, vendors, coworkers, and management

Job Qualifications

Minimum of 2-5 years in a management position
Hospitality, hotel, and RV resort management experience is helpful but not required
Project/construction management experience preferred
Excellent customer service, communication, and problem-solving skills
Excellent interpersonal, motivational, and writing skills
Valid driver’s license
Personable and enjoys working with children and people
Possess excellent organization and project management skills
Ability to manage and complete multiple tasks simultaneously
Maintain a positive work environment through effective communication

Job Duties

Establish and exemplify expectations for effective presence, supporting and observing daily operations
Maintain the safety and wellness of the facility, handling follow-ups appropriately
Ensure compliance with state and local regulations for staff certifications
Manage daily aspects of park operations and staff to ensure projects are completed and guest needs are met
Make daily decisions that align with the operations of the campground, demonstrating a business-minded and guest-centric approach
Facilitate effective communication and collaboration between the park and the home office as a liaison to the marketing team
Serve as Manager on Duty on a rotational basis
Perform the same tasks as the individuals they supervise
Develop all managers through consistent feedback and goal-setting practices, utilizing internal company processes/systems
Implement and enforce new or changed systems and policies, communicating effectively to team members
Monitor and motivate staff to maintain a positive work environment
Develop and execute a workforce strategy, including attracting, interviewing, hiring, and training employees
Evaluate performance and productivity to drive continuous improvement
Ensure the recruitment and retention of well-motivated, trained, and developed key personnel
Manage conflicts and resolve complaints about or within the assigned departments
Organize and provide timely follow-up on all requests from guests and the home office
Collaborate with other managers to plan and coordinate activity programs that create unforgettable guest experiences
Coordinate and oversee various projects from start to finish
Participate in other projects and activities as assigned
Manage inventory and supplies for assigned departments
Collaborate with the General Manager to analyze costs, benefits, and losses of company profit
Monitor department performance, identifying and facilitating opportunities to increase productivity and efficiency
Operate within prescribed budgets for labor and expenses

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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