Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $24.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Highgate is a prominent and innovative real estate investment and hospitality management company managing over 15 billion dollars in assets worldwide. Known for a diverse portfolio exceeding 400 hotels spread across North America, Europe, the Caribbean, and Latin America, Highgate has carved a distinguished reputation over its 30-year history by pioneering in the hospitality sector. The company expertly navigates all phases of the property lifecycle including planning, development, recapitalization, and disposition, supporting top ownership groups and prominent hotel brands globally. Highgate's portfolio includes a blend of bespoke lifestyle hotel brands, legacy brands, and distinctive independent hotels and resorts, all featuring... Show More
Job Requirements
- At least 5-6 years of progressive experience in a hotel
- Bachelor’s degree preferred
- Must maintain a warm and friendly demeanor at all times
- Effective verbal and written communication with all levels of employees and guests
- Ability to listen understand and clarify concerns
- Capable of multitasking and prioritizing departmental functions
- Attend all required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance per scheduling needs
- Uphold high standards of personal appearance including wearing nametags
- Comply with company standards and regulations for safe operations
- Demonstrate problem-solving skills in anticipating and resolving issues
- Understand and evaluate complex information
- Maintain confidentiality of information
- Ability to perform light physical work involving lifting up to 20 pounds
- Willingness to perform other duties as requested by management
Job Qualifications
- At least 5-6 years progressive experience in hotel management
- Bachelor’s degree preferred
- Excellent verbal and written communication skills
- Effective listening and problem-solving abilities
- Ability to multitask and prioritize departmental functions
- Strong leadership and team development skills
- Knowledge of hotel operations and financial management
- Experience in staff training and development
- Ability to conduct performance appraisals and manage disciplinary actions
- Proficiency in maintaining compliance with company policies
- Capable of maintaining confidentiality
- Commitment to high standards of personal appearance and grooming
- Flexibility to work long hours as required
- Service-oriented demeanor with a friendly and courteous approach
- Ability to analyze complex data and generate financial forecasts
Job Duties
- Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts daily weekly and monthly
- Tour operating departments daily making adjustments via department heads
- Conduct weekly staff meetings including training sessions and review of sales and operations efforts
- Meet all financial review dates and corporate programs timely
- Hold monthly financial reviews with department managers and supervisors
- Ensure department heads maintain budgeted productivity and standard accounting procedures
- Develop managers through competency and corporate sponsored training
- Participate in required M.O.D. coverage as scheduled
- Maintain contact with management trainees
- Adhere to all company policies and train new managers
- Assist in budget process
- Ensure training in service standards is conducted
- Create a positive team-oriented environment focusing on guest satisfaction
- Inspect rooms regularly with Housekeeping Manager and Property Engineer
- Ensure daily processing of invoices
- Provide financial information to Corporate Office timely
- Oversee cleanliness and maintenance via inspections and preventive programs
- Ensure employee attentiveness friendliness and efficiency
- Forecast monthly financial position analyzing revenues and expenses
- Conduct management interviews and follow hiring procedures
- Interview final candidates for vacant management positions
- Perform performance appraisals and ensure compliance
- Motivate coach counsel and discipline management staff
- Perform other duties as assigned by Vice President or Regional Director of Operations
- Ensure fair and equitable treatment of employees
- Meet clients on property to assist sales effort
- Be present in public areas during peak times greeting and assisting guests
- Ensure hotel safe security procedures and audits
- Conduct monthly credit meetings and manage hotel credit policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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