Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,888.00 - $46,388.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Daily Pay access
Career growth opportunities
Job Description
WoodSpring Suites in Council Bluffs, IA, operated by Hotel Management & Consulting, Inc., is part of a well-established hotel chain offering extended stay accommodations designed to provide comfort, convenience, and affordable living for travelers and long-term guests. As a brand, WoodSpring Suites focuses on delivering excellent customer service and maintaining clean, safe, and comfortable lodging options. The company prides itself on building a performance-based culture that emphasizes respect for personal life and equal opportunities for career advancement. With a compact, efficient team of hospitality professionals, WoodSpring Suites fosters a supportive working environment dedicated to employee growth and guest satisfaction.
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Job Requirements
- Minimum of 1 years experience in hotel leadership including front desk and back-of-house operations
- Proficient computer skills
- Strong team building skills
- Excellent organizational, time management, and problem-solving abilities
- Effective oral and written communication skills
- Proactive in solving problems
- Ability to perform physical tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods
- Ability to lift, push, or pull up to 20 pounds regularly and occasionally up to 50 pounds
Job Qualifications
- Minimum of 1 years experience in hotel leadership including front desk and back-of-house operations
- Proficient computer skills
- Strong team building skills
- Excellent organizational, time management, and problem-solving abilities
- Effective oral and written communication skills
- Proactive in solving problems
Job Duties
- Train and provide guidance to staff
- Discuss staff performance discrepancies and training needs with General Manager
- Attend and lead staff huddles
- Provide hands-on support and guidance to ensure the team achieves outstanding results
- Post checks in PMS
- Complete weekly labor tracker
- Manage payment due reports, postpaid outs and receipts
- Ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing guest concerns
- Monitor and follow up on guest feedback and concerns
- Suggest and sell amenities
- Ensure guest and property security
- Assign rooms to be cleaned by housekeeping and aid General Manager in inspecting rooms
- Manage inventory
- Check property email
- Build relationships with vendors and guests
- Foster teamwork
- Network within the local community to promote the property and build relationships with competitive properties, local organizations, and key clients
- Lead in-house guest sales and marketing initiatives to increase occupancy
- Assist with housekeeping in rooms and daily completion of laundry duties and public space needs
- Cover employee shifts as needed
- Know and follow property emergency procedures
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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