Assistant General Manager

Allentown, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $42,500.00 - $47,500.00

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee assistance program

Daily Pay access

Career growth opportunities

Job Description

WoodSpring Suites in Allentown, PA is part of a leading extended-stay hotel brand known for providing affordable, comfortable accommodations with a focus on the needs of extended-stay guests. WoodSpring Suites operates under Hotel Management & Consulting, a company dedicated to excellent hotel operations and superior customer service. Known for its welcoming atmosphere, quality amenities, and convenient locations, the brand prides itself on delivering value and a home-like environment for business travelers, families, and individuals relocating for work or personal reasons. The Allentown location upholds the brand’s reputation by maintaining high standards in cleanliness, guest services, and overall operational efficiency.
Show More

Job Requirements

High school diploma or equivalent
Minimum of one year experience in hotel leadership roles
Ability to perform physical tasks including kneeling, squatting, standing, sitting, bending, twisting for long periods
Ability to lift, push, or pull up to 20 pounds regularly and occasionally up to 50 pounds
Proficient computer skills
Strong communication skills
Ability to work flexible hours including covering shifts

Job Qualifications

Minimum of one year experience in hotel leadership including front desk and back-of-house operations
Proficient computer skills
Strong team building skills
Excellent organizational, time management, and problem-solving abilities
Effective oral and written communication skills
Proactive in solving problems

Job Duties

Train and provide guidance to staff
Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
Provide hands-on support and guidance to ensure the team achieves outstanding results
Post checks in property management system (PMS), complete weekly labor tracker, manage payment due reports, post-paid outs and receipts
Ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing any guest concerns
Monitor and follow up on guest feedback and concerns
Suggest and sell amenities
Ensure guest and property security
Assign rooms to be cleaned by housekeeping and aid General Manager in inspecting rooms
Manage inventory
Check property email
Build relationships with vendors and guests
Foster teamwork
Network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
Lead in-house guest sales and marketing initiatives to increase occupancy
Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
Flexible for covering employee shifts as needed to ensure operational continuity
Know and follow property emergency procedures and ensure security needs of property and guests are met
Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: