Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $24.75
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Travel opportunities
Job Description
Highgate is a premier real estate investment and hospitality management company renowned for its leadership and innovation in the hotel industry. With a dominant presence in key U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, Highgate also expands its influence into important European markets through distinguished properties located in London, Paris, Barcelona, Vienna, and Prague. The company’s impressive portfolio boasts an aggregate asset value surpassing 10 billion dollars and generates over 2 billion dollars in cumulative revenues annually. Highgate offers expert guidance throughout the entire hospitality property lifecycle, from initial planning and development stages to recapitalization... Show More
Job Requirements
- At least six years of progressive hotel management experience
- Extensive experience at department head or director level
- Proficient in Windows and company-approved software
- Knowledge of food and beverage preparation, health, and liquor regulations
- Ability to work long hours and perform heavy lifting
- Willingness to travel for company business
- Valid driver’s license for the applicable state
- Maintain a warm and friendly demeanor
- Effective verbal and written communication
- Ability to listen, understand, and clarify concerns
- Capable of multitasking and meeting deadlines
- Attend all required meetings and trainings
- Maintain high standards of personal appearance
- Comply with hotel standards for safe and efficient operations
- Strong problem handling and evaluation skills
- Maintain confidentiality
- Perform other duties as requested
- Participate in management on-duty (M.O.D.) coverage and Lobby Ambassador Program
- Maintain regular attendance as per hotel standards
Job Qualifications
- At least six years of progressive hotel management experience
- Extensive operational experience at department head or director level
- Proficient in Windows, spreadsheets, and word processing
- Knowledge of food and beverage preparation techniques
- Familiarity with health department rules and liquor laws
- Strong leadership and communication skills
- Ability to multitask and prioritize departmental functions
- Experience in staff development and performance management
- Skilled in budgeting and financial review processes
- Adept at problem-solving and maintaining confidentiality
Job Duties
- Conduct daily stand-up meeting with all departments to review daily activities and ensure good communication
- Ensure daily stand-ups are held in all departments as appropriate
- Tour operating departments daily making adjustments via department heads
- Work closely with Director of Operations to oversee Front Office Operations and Housekeeping including leadership, staffing, cleanliness, and guest requests
- Oversee Security, building safety, policies and procedures
- Conduct weekly staff meetings and training sessions
- Participate in monthly financial reviews and prepare executive reports
- Ensure compliance with PCI and budgeted productivity levels
- Prepare and execute capital/renovation requests and projects
- Develop managers through competency training and corporate programs
- Adhere to all hotel policies and train new managers on compliance
- Spearhead GuestVoice efforts and respond to guest complaints
- Ensure invoice processing, timekeeping, and preventive maintenance programs
- Conduct management interviews and performance appraisals
- Motivate, coach, counsel, and discipline management personnel
- Collaborate with Human Resources on associate programs and investigations
- Meet clients and assist in sales efforts onsite
- Supervise and develop food and beverage personnel and budgets
- Monitor industry trends and maintain competitive operations
- Coordinate loss prevention and ensure departmental compliance with SOPs
- Attend all required meetings and trainings
- Ensure overall guest satisfaction
- Perform all other duties as assigned by management
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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